Senior Site Reliability Engineer

At Taivo, we’re bringing together the industry’s leading technology solutions to power the businesses behind branded merchandise. Our trusted products—including OrderMyGear, OneSource, Printavo, GraphicsFlow, and Clarity—help distributors, decorators, printers, sign shops, suppliers, and team dealers manage and grow their businesses. By connecting these solutions in one ecosystem, we’re building a better way for the industry to work, grow, and deliver exceptional experiences to their customers.

At Taivo, we aren't just merging two companies; we are building a unified, scalable foundation for the future of our industry. Our IT philosophy is rooted in Governance over Administration. We don't just "fix tickets"—we build the secure, automated "rails" that allow our Engineering and Business teams to run their "trains" at high velocity.

• Platform Engineering: Design and maintain our core Kubernetes and Cloud Native environments within GCP, AWS, and Azure, ensuring high availability, scalability, security, and seamless deployment patterns.
• Observability & Reliability: Implement a comprehensive observability stack to provide deep insights into system health, performance, and security posture.
• Cross-Cloud Strategy: While GCP is our primary home, you will provide expertise in integrating and bridging legacy or specialized workloads in Azure and AWS.
• Automation & Lifecycle: Build automated, repeatable processes for provisioning and deprovisioning infrastructure, reducing manual toil to near zero.  You will standardize observability and cost reporting workflows.
• The "Rails" Philosophy: Develop self-service tools that empower DevOps and Engineering teams to manage their own tool configurations while remaining compliant with Taivo security standards.
• Optimization: Audits multi-cloud spend, consolidates SaaS observability licenses, and optimize cloud resources.
  
  

• A Systems Thinker: You understand that SRE is an enabler. You focus on building robust platforms rather than performing arbitrary third-party integrations.
• Kubernetes Proficiency: You have deep experience managing production-grade clusters (GKE preferred) and understand the intricacies of service meshes, networking, and container security.
• Cloud Polyglot: You have the most experience with Azure, but you have enough familiarity with GCP and AWS to navigate complex multi-cloud environments.
• Security-First Mindset: You treat security as a core feature of reliability, not an afterthought.
• Observability: You deliver reliability and quality, and ensure that we can be proactive in monitoring the platform health across all of our products
• Collaborative Partner: You prefer "Partnership" over "Gatekeeping," working with business units to facilitate their ownership of the products they develop. 
• Influence During Change: You are energized to leave things better than you found it and create efficient processes. You bring other teams along, help others understand the why, and empower them to take ownership. 

• A minimum of 7 years in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Expert-level Kubernetes orchestration and containerization (Docker/Containerd).
• GCP Professional Cloud Architect or equivalent experience (IAM, VPCs, GKE, Cloud Operations).
• Deep proficiency in Terraform, CDK, or Pulumi
• Proven experience with Azure/AWS/GCP for hybrid-cloud connectivity and migrations.
• Scripting/Coding: Proficiency in Go, Python, or similar for tooling and automation.
• Experience navigating complex multi-cloud environments.
• Experience with observability tools such as Prometheus, Grafana, ELK, or Datadog to drive SLIs/SLOs.
• Proven aptitude to learn new technologies and tools. Curious and self-starter by nature.