Junior Customer Success Specialist

Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care.  By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow-ups, and booking possibilities. Our flagship product, “Mika”, is a best-in-class AI Scribe software that reduces physician burnout by minimizing time spent on charting.  

We are currently seeking a dynamic individual to join our team and help provide customer service. This will be an in person role. You will work out of our Calgary office.

• →Help answer customer questions through phone and email.
• →Help onboard customers to our software.
• →Present and demonstrate the benefits and value of Mikata's products and solutions to healthcare providers through demos and education.
• →Build and maintain strong relationships with physicians, MOAs and other customers.
• →Collaborate with internal teams, including sales and product development, to ensure alignment of customer success with company goals.
• →Provide feedback from customers to inform product development.
• →Manage and maintain accurate records of all customer success activities, customer interactions, and opportunities in our CRM system.

• Work experience at a medical practice such as being a medical office assistant.
• Prior experience with EMRs.
• Post secondary education of any kind.
• Experience in a fast-paced, customer/people facing role.
• Adept at managing multiple tasks simultaneously and working independently.
• Excellent communication and presentation skills.
• Self-motivated with a strong drive for results and a proactive approach to learning and problem solving.
• You have the ambition to always understand the why behind things and are also a critical thinker.
• You love to learn and read between the lines. You’re tech-savvy and always eager to find solutions.
• You have a proven ability to handle setbacks and overcome challenges, demonstrating perseverance and a positive attitude in the face of adversity. You take feedback constructively and use it as an opportunity to improve and grow.
• Ability to work independently as well as part of a team.
• Bonus: Prior experience with CRM tools and other customer support software, ensuring efficient and effective resolution of customer inquiries.

Interested candidates are asked to apply directly on our website through our job board. Additionally they are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.