Delivery Manager

• →Remote First Work Environment (US Based)

• →Medical, Dental, Vision

• →401K, 401K Match

• →Life and Disability Benefits

• →Unaccrued Paid Time Off

• →11 Paid Holidays

• →Employee Discounts

• →Employee Assistance Program

• →Educational Assistance Program

• →Employee Referral Program

• →Paid Parental Leave

The Delivery Manager is responsible for coordinating and managing the successful delivery of projects, products, and technology initiatives. This role partners with cross-functional teams and external vendors to ensure initiatives are completed on time, in scope, and with high quality.

• Manage the day-to-day delivery of assigned products, services, and technology initiatives, ensuring alignment with established timelines, scope, and quality expectations.
• Coordinate activities across technology, operations, business, vendor, and other cross-functional teams.
• Facilitate project meetings, document decisions, and track deliverables, action items, risks, and issues through completion.
• Proactively identify delivery risks, resource constraints, competing priorities, and potential delays.
• Develop mitigation plans and escalate significant delivery concerns to the appropriate stakeholders.
• Partner with business and technology teams to clarify requirements, priorities, acceptance criteria, and delivery expectations.
• Develop and refine processes to create more efficient and repeatable project delivery.
• Monitor resource utilization, identifying and communicating potential variances.
• Support vendor relationships by tracking deliverables, service commitments, contractual obligations, and performance expectations.
• Participate in vendor performance reviews and document opportunities for service, quality, and delivery improvement.
• Maintain strong working relationships with internal stakeholders, clients, business partners, and vendors.
• Provide regular delivery updates, dashboards, and performance reports to leadership and relevant stakeholders.
• Track delivery metrics and key performance indicators, including schedule performance, quality, risks, issues, and vendor performance.
• Identify opportunities to improve delivery processes, operational efficiency, communication, documentation, and stakeholder visibility.
• Support the implementation of standardized delivery practices, tools, templates, and reporting processes.
• Ensure project documentation is accurate, current, organized, and accessible to appropriate stakeholders.
• Ensure assigned delivery activities comply with applicable regulatory requirements, contractual obligations, company policies, and industry standards.
• Perform other duties and participate in special projects as assigned.

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of experience in delivery management, project management, program coordination, technology delivery, vendor management, or a related field.
• Demonstrated experience managing multiple projects or workstreams with competing timelines and priorities.
• Experience developing and maintaining project plans, schedules, status reports, risk logs, and delivery documentation.
• Demonstrated ability to coordinate cross-functional teams and move deliverables forward without direct authority.
• Experience identifying project risks, resolving delivery issues, and escalating concerns appropriately.
• Working knowledge of project delivery methodologies, tools, and best practices.
• ·Ability to travel up to 20% of the year.

• Experience within the commercial insurance, property and casualty insurance, insurtech, or financial services industries.
• Experience supporting technology or product delivery.
• Experience using AI tools
• Experience managing or coordinating third-party vendors and service providers.
• Project Management Professional, Certified ScrumMaster, Agile, or comparable project management certification.
• Familiarity with regulatory and compliance requirements within the insurance industry.

• Strong project and delivery management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to establish clear priorities, maintain accountability, and follow through on commitments.
• Ability to collaborate effectively with stakeholders at multiple levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to identify delivery risks and develop practical mitigation plans.
• Experience preparing project status reports, dashboards, performance metrics, and leadership updates.
• Working knowledge of project management platforms such as Azure Devops, Jira, Trello, Asana, or similar tools.
• Understanding of Agile, Waterfall, or hybrid delivery methodologies.
• Working knowledge of vendor performance management and contractual service expectations.
• Basic knowledge of budget tracking, forecasting, and resource planning.
• Ability to facilitate productive meetings, resolve competing priorities, and drive decisions.
• Ability to work independently in a remote environment while remaining highly collaborative and responsive.
• Sound judgment and the ability to handle confidential or sensitive business information appropriately.

• Requires a quiet work environment with regular sitting at a computer for extended periods of time.
• Occasional walking and standing, and lifting of up to 10 lbs.
• Regular use of hands and fingers.
• Frequent talking or hearing.
• Vision requirements: Close, distance, color, peripheral, focus and depth perception.