Operations Manager

Morgan & Morgan is seeking an experienced Employment Litigation Operations Manager to lead the operational infrastructure of our California employment practice. This is a senior, high-impact role for a leader who has deep experience managing employment claims at scale, ideally someone who has built, overseen, or driven the claims operations function at a top-tier Employment Practices Liability Insurance (EPLI) carrier.

• End-to-end case oversight across our California employment docket -- ensuring every matter is moving on track, properly staffed, and positioned for the best outcome
• Design and enforce case management workflows, stage gates, and operational standards that drive efficiency across high-volume employment litigation
• Partner with attorneys to identify bottlenecks, remove obstacles, and keep cases progressing from intake through resolution
• Build reporting dashboards and KPIs that give leadership real-time visibility into docket health, cycle times, resolution rates, and team performance
• Develop and maintain vendor and outside counsel panels, ensuring cost-effective, high-quality legal support where needed
• Lead and mentor a team of case managers, paralegals, and operations staff supporting the employment practice
• Evaluate and implement technology tools, case management platforms, and process improvements to increase throughput and reduce friction
• Own the operational playbook for California employment law compliance requirements, including PAGA, FEHA, and wage & hour matters
• Serve as the primary operational liaison between the employment practice and firm-wide operations, marketing, client success, and leadership teams
• As the practice scales, expand operational oversight to employment practices in additional states -- building a national infrastructure from the ground up

• 5+ years of experience managing employment claims or employment litigation operations, with direct exposure to high-volume California dockets
• Background at a major EPLI carrier strongly preferred
• Deep knowledge of California employment law and its unique exposure landscape: PAGA, FEHA, CFRA, wage & hour class actions, and DFEH/CRD processes
• Proven ability to build and lead teams
• Strong analytical and data skills
• Exceptional communication and stakeholder management skills  
• A systems builder and problem solver
• Experience with legal case management platforms

Morgan & Morgan is the largest personal injury law firm in the United States, with over 1,000 attorneys and offices across the country. Our employment practice is one of the fastest-growing divisions in the firm, backed by industry-leading marketing reach, technology infrastructure, and a mission to fight for the people.

• Competitive base salary + performance bonus
• Comprehensive benefits including medical, dental, vision, and 401(k)

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