Credit Controller - Maternity Cover

Reporting to the Credit Control Manager, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

Duties & Responsibilities

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
• Any other duties as may be reasonably required.

Education & Experience

• Previous Credit Controller or debt recovery experience required.

• Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
• Experience working in an office environment, preferably within a Credit/Accounts department.
• Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
• Accuracy and attention to detail with good numeracy skills.
• Good communicator with professional and confident telephone manner.
• Methodical with ability to organise and prioritise.
• Enthusiastic and motivated with the ability to work well individually and as part of a team.