Billing, Credentialing & Back-Office Operations Coordinator

Manage day-to-day billing workflows, including claims submission, reconciliation, and follow-up

Track and resolve claim denials and follow up with payers to ensure timely reimbursement

Maintain accurate billing, insurance, and provider records within EMR and practice management systems

Support revenue cycle reporting and collaborate with operations leadership to improve efficiency

Manage credentialing and payer enrollment for new Registered Dietitians (RDs)

Track credentialing timelines to ensure clinicians are onboarded and billable as efficiently as possible

Maintain up-to-date provider licenses, credentials, and payer statuses

Ensure provider capacity keeps pace with patient growth

Support onboarding of clinicians into EMRs, billing systems, and administrative workflows

Maintain accurate provider and administrative data across internal systems

Assist with scheduling, data entry, and clinician administrative support as needed

Collaborate with leadership to streamline workflows and build scalable operational processes

Ensure compliance with HIPAA and payer requirements across all workflows

Serve as a point of contact for clinicians and patients regarding administrative and billing questions

Communicate clearly, professionally, and empathetically in a patient-centered care environment

1+ years of healthcare administration experience

Prior experience with medical billing, insurance claims, denials, or RCM workflows

Strong organizational skills and exceptional attention to detail

Comfort with EMRs, billing software, spreadsheets, and Google Workspace

Ability to work independently in a fast-paced, fully remote environment

Experience with credentialing, payer enrollment, or provider onboarding

Experience in behavioral health, nutrition, or eating disorder practices

Familiarity with EMRs such as SimplePractice, Healthie, or similar systems

Working knowledge of CPT and ICD-10 codes

A problem-solver with a process-first mindset

Highly reliable, proactive, and detail-oriented

Comfortable with ambiguity and rapid growth environments

Clear, timely communicator and strong collaborator

Committed to equity, respect, and patient-centered care