Training Specialist for Program Implementation and County Resources

Dept of Health and Human Services

Child and Family Well Being

Staff Development Specialist II (NS)

65044714

NC15

This position transforms approved FNS policy into practical resources for county implementation. It develops worker references, process guides, checklists and case examples that explain how a requirement should be carried out in daily work. The position tests those resources with policy staff and Continuous Quality Improvement Specialists (CQIS) so they answer the questions workers actually face. It also identifies when a proposed instruction would create duplicate work, unnecessary verification or a gap between policy and the available system.

The specialist participates in policy and system changes from the beginning of the change-management process in collaboration with the Training Lead – Change Management and User Research. This includes helping map county workflows, identifying the operational impact of proposed changes in North Carolina Families Accessing Services through Technology (NC FAST), developing realistic case scenarios and expected results with policy staff, and participating in testing coordinated by Human Services Business Information and Analytics (HSBIA) and NC FAST.

The Training Specialist will be responsible for:

County implementation resources: Develop job aids, process guides, checklists and implementation packages based on approved policy. Identifies affected work, required actions, effective dates and the resources a county needs to prepare. Uses case examples and plain instructions to explain difficult steps. Coordinates authoritative manual changes and administrative letters through policy staff.

Workflow and usability review: Tests proposed resources with workers, supervisors and CQIS. Identifies instructions that are unclear, difficult to use during casework or inconsistent with the actual sequence of county tasks. Examines whether a resource adds unnecessary household contacts, verification requests or repeat entry. Refers policy and system constraints to the responsible staff and revises the resource accordingly.

Implementation learning and CQIS support: Demonstrates the resources in statewide and regional learning and prepares CQIS to use them during county-specific instruction and assistance. Develops companion resources with HSBIA trainers and the other specialists for use in a learning management system (LMS), live instruction and daily casework. Keeps guides, checklists and course examples consistent so workers can apply the same steps after training.

Rapid response to county needs: Develops focused interim resources with CQIS and policy staff for urgent implementation problems. Obtains the necessary policy review and communicates the scope of the resource. Brings recurring county questions into the manager's priorities and identifies when a maintained resource can replace repeated individual explanations.

Maintenance and evaluation: Maintains version history and reviews resources after policy or system changes. Coordinates retirement or replacement of obsolete instructions. Uses county feedback, Quality Assurance (QA) findings and available evaluation evidence to assess whether resources improve practice and reduce avoidable rework.

Ability to operate office equipment such as computer, printer, copier, and scanner. Lifting up to 10 pounds pounds.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

Charlene Michele Moore