Training Specialist for Training Delivery and Facilitation

Dept of Health and Human Services

Child and Family Well Being

Staff Development Specialist II (NS)

65044715

NC15

This position leads instruction that helps Food and Nutrition Services (FNS) caseworkers apply policy in difficult cases and explain their decisions. The Specialist delivers statewide and regional training, facilitates case practice and prepares Continuous Quality Improvement Specialists (CQIS) instructors for county-specific delivery. This positions must be able to recognize when caseworkers understand policy but cannot apply it to their casework. Must be able to respond with clear explanation, guided practice and feedback, while referring unresolved policy questions for an authoritative answer. This position works closely with the Curriculum Lead to ensure course design reflects what happens in the training courses. Strengthens county training capacity by giving CQIS instructors accurate materials, preparation and continuing support.

The Training Specialist for Training Delivery and Facilitation is responsible for:

Statewide and regional instruction: Plans and delivers courses with Human Services Business Information and Analytics (HSBIA) trainers using demonstrations, discussion and guided case practice. Connects live online and classroom sessions with preparatory and follow-up activities in a learning management system (LMS). Adjusts facilitation to the experience and questions of the audience. Explains the reasoning behind case decisions and checks understanding throughout instruction. Refers unresolved policy questions to the responsible policy staff and communicates the resulting clarification.

CQIS instructor preparation: Prepares CQIS instructors for county-specific delivery through demonstrations, practice sessions, instructor notes and feedback. Coordinates shared training at regional continuous quality improvement (CQI) meetings. Supports adaptation of examples and delivery to county needs while preserving approved policy content and the intended learning objectives.

Practice and learner feedback: Reviews learner work and identifies where participants have difficulty applying a rule. Provides specific feedback and brings recurring misunderstandings to the curriculum and policy staff. Uses county examples with appropriate handling of case information. Identifies procedural barriers that instruction alone cannot resolve and refers them to the responsible team.

Urgent training support: Works with CQIS and policy staff to prepare timely briefings, demonstrations or facilitated practice when counties face an immediate need. Works with the training manager and CQIS to identify the instruction, materials and specialist support needed for an urgent county problem.

Evaluation and improvement: Documents learning results, questions and delivery issues. Works with the manager and evaluators to determine whether participants can use the instruction in their work. Recommends changes to course materials and instructor preparation based on observed learner performance and county follow-up.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

Charlene Michele Moore