AI Delivery Manager

nesto is Canada's leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go – with total transparency and no haggling.

As Canada's pioneer in online mortgage lending, nesto is transforming the way Canadians finance their homes. Our mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to finish.

This role is open to candidates in Quebec and Ontario. It's primarily remote, with the option to work from any of our offices across both provinces. French is a strong asset, as we have partners across Canada.

We enable our partners to improve and streamline their mortgage lending operations through the Nesto Mortgage Cloud. As the most advanced cloud-based mortgage technology in Canada, our SaaS solution offers a world-class omnichannel experience that consistently boosts volume, increases productivity, and reduces technology costs.

• →Implementation across the condition families. You support every agent in the workstream from start to finish: scoping, process mapping, golden-set (reference dataset) labeling queues, config logs, tuning, and shadow divergence queues (cases where agent output differs from underwriter decisions).
• →The client underwriter pod. You lead the client’s underwriter pod as an extended part of your team. First comes a calibration exercise: both pods label the same 50 documents, you measure disagreement, and you write the adjudication rules. Then production labeling begins, and you manage throughput.
• →Adjudication. You close every ambiguous label or policy question within SLA. You triage rigorously so only true policy calls reach the UW Expert.
• →Process mapping and value baselines. You co-own the signed process blueprints and the value baselines (touches, cycle time, rework). All results are measured against them.
• →The playbook. You document the patterns from the first workstream and build the repeatable playbook for future implementations.
• →Program artifacts and dependencies. You co-own the RAID and decision logs with the Project Manager. You run the bi-weekly platform-program dependency sync (live client data, environments, release schedules) and escalate risks early.

• Relevant Experience: 3–5 years as an Implementation Manager, Functional Consultant, Solutions-Oriented Analyst, or a similar role focused on technology implementation or operational transformation.
• System Mastery: You learn complex software platforms quickly and turn that knowledge into practical solutions for the client’s operations.
• Client-facing Experience: You run client workshops and manage client teams with confidence.
• Technical comfort: You don’t need to code. You do speak the language of Technical Product Managers and can lead in-depth discussions on system logic.
• Ownership: You’ve led client implementations as the primary person responsible for the functional outcome, and you’ve owned deliveries end to end.
• Influence: You guide executive client decisions and push product improvements back to our team.

• Knowledge of the lending lifecycle or the mortgage industry.
• Experience with AI or automation rollouts in operations (labeling, QA sampling, exception handling).
• Fluency in French and English.

• You are not interested in a role that involves frequent client-facing work or extensive communication with numerous internal and external stakeholders.
• You prefer working with legacy or simple systems.
• You have no passion for the fintech or mortgage technology space and are unwilling to develop domain expertise.

• Recruiter Screen (30 min): A quick intro call to learn about your background and give you a real picture of the role.
• Discovery Call (30 min): A conversation with the hiring manager to dig into your experience and assess mutual fit.
• Case Study: A chance to showcase your skills through an open-ended, scenario-based exercise relevant to the role.
• Case Study Interview (60 min): A deep dive into your submission, with time to get to know some team members and ask about the role and company.
• Final Non-Technical Interview (60 min): You'll meet with the recruiter and two additional stakeholders for a final conversation before a decision is made.
• Offer Stage: Pending successful background and role-specific vetting checks, you'll receive a formal offer to join the team.

We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.

At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.

We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.

If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.