Platform Engineer

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
• Five-time Top Workplace USA winner
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

NetDocuments is seeking an in-office LLM Platform Engineer who will replace our gateway with a real platform: a gateway that every internal model request flows through, with identity, budgets, routing, and audit built in.

You will own that gateway end to end — building it, running it, and being the person paged when it breaks. You will make AI spend attributable to the team and use case that generated it, and you will own the path a business team follows to get a new AI use case approved and provisioned. Our Corporate AI function owns AI strategy; you own the platform it depends on.

To be clear about where this sits: this is an internal business systems role. You will build and run the platform NetDocuments employees use to do their own work, not the customer facing product. It lives in Corporate IT Operations alongside identity, endpoint, and collaboration services, and it reports to the Senior Manager, Corporate IT Operations.

• →The People! 
• →90% healthcare premiums company covered 
• →HSA company contribution 
• →401K match at 4% with immediate vesting 
• →Flexible PTO (typically 3 to 4 weeks a year) 
• →10 paid holidays 
• →Monthly contributions for life activities & wellness 
• →Access to LinkedIn learning with monthly dedicated time to explore 

• Platform Operations & Reliability Engineering — 4-5 years operating a cloud production service that other teams depend on, including on call ownership and the habit of fixing causes rather than symptoms. AWS or Azure
• API Gateway, Reverse Proxy & Service Mesh Engineering — hands on production experience with Envoy, Kong, LiteLLM, Portkey, NGINX, or similar, at the configuration and code level rather than through a vendor console
• Authentication & Authorization Engineering — OIDC, OAuth 2.0, SAML, role-based access control design, and credential lifecycle management for both human and service identities
• Backend & Systems Engineering — Python or Go at middleware level, plus infrastructure as code and containerized deployment
• Observability & Instrumentation — metrics, structured logging, and distributed tracing, with the instinct to produce telemetry rather than only consume dashboards. Attribution is an instrumentation problem before it is a finance problem
• Usage-Based Cost Attribution & Chargeback — you have made consumption spend attributable, forecastable, and enforceable. This role is measured substantially on financial outcomes
• Process Design, Technical Documentation & Stakeholder Reporting — you automate coordination workflows rather than personally chasing them, and you write clearly for readers who are not engineers
• Bachelor's degree — Computer Science, Engineering, or a related field, or equivalent practical experience