Business Operations Manager, Subcontracting and Governance

The Partner Subcontracting & Governance Manager owns the governance, commercial alignment, and operational oversight of partner-delivered engagements. This role ensures customer and partner Statements of Work, subcontracting arrangements, and delivery commitments are structured consistently, appropriately approved, and aligned with corporate standards. Working across Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external partners, this individual helps the organization scale partner delivery while managing contractual, financial, compliance, and operational risk.

SOW & Commercial Governance

· Review, approve, and govern customer and partner Statements of Work, Change Orders, Amendments, and related contractual documentation.

· Ensure deliverables, assumptions, scope, milestones, acceptance criteria, pricing, and timelines align with approved customer agreements and corporate standards.

· Validate that required documentation and approvals are in place before partner assignment or project commencement.

· Maintain standard templates, review procedures, approval workflows, and governance controls for partner-delivered engagements.

· Advise internal stakeholders on contracting requirements, commercial obligations, and subcontracting processes.

· Govern the end-to-end subcontracting process, from opportunity qualification through project closure.

· Ensure subcontracting activities comply with company policies, legal requirements, and approved partner engagement models.

· Confirm partner certifications, delivery authorizations, and solution qualifications before project assignment.

· Review partner SOWs for alignment with customer-facing commitments and approved service offerings.

· Establish and maintain back-to-back contractual alignment between customer obligations and partner responsibilities.

· Partner with Procurement, Legal, and Finance to ensure subcontracting transactions are properly structured and executed.

· Identify, assess, and mitigate contractual, delivery, financial, and operational risks associated with partner-delivered engagements.

· Ensure compliance with internal governance standards, security requirements, legal terms, and regulatory obligations.

· Review liability, indemnification, warranty, acceptance, and service-level provisions for consistency and effective risk management.

· Escalate and help resolve contractual conflicts, non-standard terms, and policy exceptions.

· Support audit readiness and documentation retention requirements.

· Serve as the primary liaison among Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external delivery partners.

· Drive alignment across teams on scope, commercial structure, delivery ownership, and project readiness.

· Facilitate governance reviews for strategic, complex, or high-risk engagements.

· Provide executive reporting on subcontracting activity, approval trends, compliance metrics, and operational risks.

· Recommend and implement process improvements that strengthen scalability, consistency, governance, and partner effectiveness.

· 2-4 years of experience in subcontracting, commercial governance, contract management, professional services operations, partner delivery, procurement, or a related function.

· Demonstrated experience reviewing and governing SOWs, Change Orders, Amendments, and subcontracting documentation in complex customer environments.

· Strong understanding of commercial terms, delivery obligations, risk allocation, acceptance criteria, pricing structures, and approval controls.

· Ability to identify contractual, financial, compliance, and operational risks and drive timely resolution across multiple stakeholders.

· Excellent stakeholder management, communication, negotiation, and problem-solving skills.

· Highly organized and detail-oriented, with the ability to manage multiple engagements, priorities, and deadlines in a global, cross-functional environment.

· Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts

· Experience in a global technology or SaaS organization. Professional services, or Solution Delivery

· Deep knowledge of global partner ecosystems or channel/alliances strategy.

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.