Senior Program Manager of Data & Partnerships

While this team frequently contributes to international dialogues on community-engaged practices in higher education, CETR is also recognized nationally as a top service-learning program.  Service-Learning (S-L) is a form of experiential learning for students and a teaching tool for faculty that purposefully integrates their academic coursework with service to meet classroom and community goals throughout the semester. Our Community-Engaged Teaching and Research team collaborates with over 60 faculty members incorporating service or community engagement into 100+ courses each year. Some of our signature programs and events include the S-L Teaching Assistant program, S-L Fellows program, Virtual EXPO, Request for Partnerships process and community partner recruitment, faculty development workshops, and more. 

• Develop institutional relationships with over 100 community-based organizations through multiple mediums (i.e. emails, phone calls, face-to-face).  

• Plan and support events (semester, annual, and bi-annual) to strengthen campus and community relationships and align with academic scholarship. 

• Update faculty and community partner training materials and communication platforms for CETR programs, ensuring relevant information is accessible. 

• Work with and provide support to program leadership as they plan program functions including recruitment events, information sessions, graduation celebrations, etc. 

• Provide administrative oversight on special projects and strategic initiatives within the CETR team.

• Collaborate with the Associate Director to manage day-to-day operations and track faculty engagement, community partnerships, student leader participation, and course information. 

• Provide administrative oversight for and engagement with a network of 75+ faculty and 100+ community partnerships. 

• Monitor the CETR shared inbox for inquiries and resource requests. 

• Streamline processes and enhance efficiency within CETR operations.

• Holds a bachelor’s degree; master’s degree preferred. 

• Holds 1-5 years of experience in community engagement at a higher education institution or related organization. 

• Has showcased experience in qualitative data methods, program evaluation, and assessment, with backgrounds in thematic coding and survey design strongly desired.  

• Has showcased experience in quantitative data methods, with a background in statistical analysis strongly desired.  

• Holds foundational skills in managing complex databases (e.g. Airtable), with deep backgrounds in coding languages (in order of preference: JavaScript, HTML, and CSS) strongly desired.  

• Has showcased experience in managing projects that impact multiple stakeholders simultaneously; experience in related budget or finance management a plus.  

• Communicates effectively across verbal, written, and interpersonal contexts  

• Works collaboratively in a fast-paced, diverse, and urban environment. 

• Can handle shifting priorities or routinely cycling through multiple tasks  

• Takes ownership of projects with appropriate follow-through and initiative  

• Works independently while contributing effectively to team goals  

• Demonstrates excellent organization, time-management, and attention to detail  

• Combines critical and creative thinking approaches  

• Shows passion for social advocacy and community development