Property Management Operations Manager

• →Ensure unit turn times, vacancy rates, and rent collections meet organizational standards.
• →Monitor operating budgets and assist in budget development and expense management.
• →Work with the finance team to track revenue and expenses, ensuring properties operate within financial targets.

• Mediate tenant concerns to ensure timely and fair resolution.
• Partner with Resident Services staff to align operations with tenant-focused programs and initiatives.

• Conduct monthly tenant file audits to ensure compliance with LIHTC, HUD, and other regulatory requirements.
• Provide training and guidance to property management staff on compliance, policies, and best practices.
• Maintain and update departmental policies and manuals in alignment with industry standards.

• Supervise and support a team of property managers and assigned staff.
• Provide technical support for property management software and coach staff on efficient usage.
• Conduct performance evaluations and provide ongoing staff development.

• Experience overseeing property management operations, unit turnovers, and vacancy rate improvements.
• Strong understanding of affordable housing regulations, including LIHTC, HUD, and HOME programs.
• Knowledge of budgeting, expense tracking, and financial performance in property management.
• Leadership skills with experience supervising teams and optimizing processes.
• Proficiency in Microsoft Office Suite and property management software, such as Yardi.

• Associate degree in management, business, or a related field preferred.
• Minimum three years of supervisory experience in affordable housing property management.
• Strong knowledge of regulatory compliance and financial management in property operations.
• Ability to travel to different sites and manage multiple priorities effectively.

• Office-based with occasional property site visits.
• Regular use of a computer and office tools; occasional lifting up to 15 pounds.
• Reasonable accommodations available for individuals with disabilities.

If you have experience in property management operations, financial oversight, and compliance, and want to lead a team in a mission-driven organization, we want to hear from you.


The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment.