Order Management Executive

• End-to-End Order Management: Own daily processing and validation of Canadian e commerce orders, ensuring accuracy in pricing, taxes (GST/HST/PST), inventory allocation, and order status integrity across OMS/ERP systems.
• Order Lifecycle Control: Manage post-purchase modifications, backorders, and pre-orders while maintaining real-time data accuracy and coordinating updates with Customer Support.
• Returns Operations Ownership: Lead the full returns lifecycle—from authorization to resolution—ensuring compliance with Canadian policies, efficient processing, and accurate inventory disposition with 3PL partners.
• Shipping & Carrier Management: Monitor outbound shipments, manage carrier relationships (Canada Post, UPS, FedEx, etc.), and resolve delivery exceptions, WISMO queries, and proof-of-delivery requirements.
• Claims & Exception Handling: Initiate and manage carrier claims for lost or damaged shipments, ensuring timely resolution and accurate tracking of claim outcomes.
• Freight Audit & Cost Control: Review and reconcile shipping invoices, identify discrepancies, maintain rate trackers, and support data-driven carrier performance and cost optimization initiatives.
• 3PL Coordination & Performance Oversight: Act as the primary liaison with warehouse partners, ensuring SLA adherence, inventory accuracy, operational alignment, and resolution of performance or billing variances.

• Educational Background: Bachelor’s degree or equivalent in Business, Logistics, Supply Chain, or Operations.
• Relevant Experience: 2–4 years in e-commerce or D2C operations with hands-on ownership of order management, returns, and shipping workflows, ideally within the Canadian market. 
• Logistics & Carrier Expertise: Working knowledge of Canadian carrier networks (Canada Post, Purolator, UPS, FedEx) and cross-border shipping requirements, including duties and de minimis thresholds.
• Tax & Compliance Knowledge: Understanding of Canadian tax structures (GST/HST/PST) as applied to e-commerce transactions.
• Systems Proficiency: Experience with OMS platforms, Shopify, and ERP/WMS systems to manage order and inventory workflows.
• Data & Analytical Skills: Advanced proficiency in Excel for reconciliation, reporting, and operational data analysis.
• Operational Discipline & Communication: High attention to detail in invoice auditing and data accuracy, with strong communication skills for managing external partners and internal stakeholders.

Culture

• We're founder-led and operate with speed, direct communication, and clear accountability
• We invest in tools and management practices that help colleagues do their best work
• Our products are used by customers globally
• AI is intentionally embedded in how we work, create, and scale
• Senior leaders are expected to create structure, make decisions, and stay close to execution

Growth & Development

• Competitive pay and meaningful opportunities for performance-based advancement
• Ownership of strategy, systems, execution, and team buildout within your function
• Opportunity to build and scale a meaningful part of the business across two consumer brands
• Scope and compensation growth tied to performance, role expansion, and measurable business impact

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.