Call Center Manager

Occidental Roofing is engineering the future of roofing. We’re not a traditional contractor—we’re a family-owned, engineering-led company building the next generation of the roofing industry.

• Our vision is bold: to establish Occidental Roofing as the national benchmark for trust, leadership, and modern professionalism by integrating qualified talent, technical innovation, and operational excellence.
• Our mission is simple: to deliver peace of mind at scale through unrivaled roofing solutions that protect homes, businesses, and communities.

We’re assembling a team of builders, thinkers, and doers—disciplined, mission-driven professionals ready to create something world-class. We value expertise. We reward results. We demand continuous improvement.

• →Bachelor’s degree in Sales, Marketing, or a related field with demonstrated sales exposure that showcases growth and the ability to learn sales systems.

OR

• →3+ years of experience in sales (cold calling or customer support).
• →2+ years of experience managing a call center or inside sales/customer service team.
• →Proven track record in developing lead generation strategies with measurable results.
• →Strong leadership experience in hiring, training, and team motivation.
• →Demonstrated success in customer support operations.
• →Proficiency with call center software and CRMs (e.g., Salesforce, HubSpot, or similar tools).
• →Expert in KPI tracking, analysis, and performance improvement.
• →Outstanding communication and problem-solving abilities.

• Experience in roofing, construction, or trade-based industries.
• Bilingual in English and Spanish.
• Experience in lead scoring and inside sales workflows.
• Advanced data analysis skills.

Why Join Us

Competitive Compensation Structure

• $80,000 - $110,000 OTE (mix of base salary and performance bonuses).
• Bonuses tied to lead generation, customer satisfaction, and team performance.

Comprehensive Benefits Package

• Healthcare coverage.
• 401(k) plan.
• Paid time off (PTO).
• Company expense card.
• Professional development opportunities.

Location and Work Schedule

• Location: Based at our headquarters in Tempe or Tucson.
• Work Schedule: Full-time with flexibility to optimize team performance.
• Significant autonomy in designing and executing strategies.
• Modest office environment with state-of-the-art call center technologies.
• Collaborative workspace promoting team engagement and performance.