Junior Business Support Specialist

Pinelandsentry

OperationsBusiness Support Specialist

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Quick Summary

Requirements Summary

Tertiary qualification in Information Technology or

Technical Tools

OperationsBusiness Support Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The successful candidate will be responsible for supporting the Finance Data Warehouse (FDW) team in the delivery of both daily operational and strategic initiatives. This includes managing and distributing work requests, master data maintenance, maintaining and updating priorities on the Jira dashboard, and ensuring the efficient execution of team activities.

The role requires a strong client-focused approach, taking ownership of client needs and proactively communicating any service events that may impact their daily operations. The individual will be expected to build and maintain strong client relationships, while also providing training and support to both new and existing users of the Finance Data Warehouse application.

This role resides within the Group Finance Enablement Team. The person will be responsible for interacting with the Finance Data Warehouse Stakeholders.

Ability to understand the broader business context
Monitor production environment
Record, monitor and resolve incidents (including root cause analysis and proactively manage reoccurrences)
Gather and document data and reporting requirements
Produce self-service BI reports
Test and quality assure final output
Facilitate implementation a2nd delivery to stakeholders
Communicate effectively regarding support related activities
Available to provide 24/7 first-tier standby support for production processes
Create and maintain financial hierarchies for multiple applications
Manage master data changes across multiple finance applications

Requirements

~1 min read

Tertiary qualification in Information Technology or related fields
2-3 years’ analytical, data management and/or BI experience within a finance, reconciliation, accounting, or operational support environment.
Strong understanding of General Ledger and Trial Balance reconciliation processes
Excellent analytical, problem-solving, and investigation skills
Strong stakeholder management and communication abilities
Experience with on work management platforms
Experience with reconciliation systems
Knowledge of SQL, Redshift and database querying would be advantageous
Ability to manage multiple priorities in a fast-paced environment

Monitor and optimise automated matching performance to achieve and maintain targets within Service Level Agreement

Analyse incident trends and recommend enhancements to improve efficiency and control effectiveness

Utilize SQL knowledge, where applicable, to support rule creation, data analysis, and process automation

Action Oriented

Collaborates

Cultivates Innovation

Customer Focus

Drives Engagement

Drives Results

Manages Ambiguity

Manages Complexity

Bachelors Degree (B) (Required)

20 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!