Sr. Business Operations Analyst

Role Snap Shot

The Senior Business Operations Analyst – Fuels, Energy, & Co-Owned Assets serves as the department's senior business-operations lead, accountable for the governance, financial control, reporting integrity, and continuous improvement of business processes supporting the Fuels, Energy, and Co-Owned Assets organization. This position leads complex business operations through financial administration, reporting, process improvement, technology implementation, and cross-functional project coordination that support the department's operational and strategic objectives.

The position oversees critical business functions including gas and power settlement reporting and reconciliation, budget support, and executive reporting while driving continuous improvement initiatives that leverage automation, artificial intelligence, Microsoft technologies, and data analytics to improve efficiency, accuracy, collaboration, and decision-making. The position establishes and maintains business-process controls, investigates material variances, and drives resolution of issues that affect financial accuracy, operational performance, and executive decision-making.

Working independently and collaboratively with internal stakeholders-including Accounting, Treasury, Procurement, Supply Chain, Information Technology, Tax, Plant Operations, GSOC, and external business partners-the Senior Business Operations Analyst leads cross-functional initiatives, coordinates technology implementations, develops sustainable business solutions, and serves as a trusted resource for improving organizational performance. The position independently leads resolution of complex cross-functional issues, assesses business and control impacts, and escalates material risks and recommendations to department leadership.

The position also administers departmental SharePoint and business collaboration platforms, manages executive communications and reporting, coordinates strategic meetings and conferences, and supports enterprise initiatives that strengthen governance, knowledge management, and operational excellence. Success in this role requires advanced analytical, project management, communication, and technology skills, along with the ability to manage multiple complex priorities, influence stakeholders, and drive continuous improvement across the Fuels, Energy, and Co-Owned Assets organization.

What You'll Do

• Own departmental financial controls, including vendor onboarding, payment issue resolution, and coordination with Treasury, Accounts Payable, Procurement, and vendors.

• Improve financial processes, resolve operational issues, and ensure accurate, efficient, policy-compliant work.

• Lead gas and power settlement reporting, reconciliations, and data-quality controls.

• Investigate material variances, coordinate resolutions, automate recurring reports, and provide operational analysis.

• Evaluate workflows and implement process improvements using AI, Excel, SharePoint, and other technology tools.

• Lead business and technology initiatives from business-case development through implementation, including requirements, controls, testing, adoption, and long-term ownership.

• Administer the department SharePoint site and other business tools, maintaining accurate records, reporting resources, and communications.

• Support departmental budgeting through budget entry, expenditure tracking, variance analysis, and financial reporting.

• Plan and coordinate the ACES Southeast Summit, SMGC meetings, department meetings, conferences, and special events.

• Create executive-level reports, dashboards, presentations, risk assessments, and recommendations to support leadership decision-making.

• Participate in company-wide working groups, pilot programs, testing teams, and process-improvement initiatives.

• Document procedures, test new systems, recommend improvements, and support implementation of new business processes.

• Perform limited administrative duties that support departmental operations.

Bachelor's degree in Business Administration, Finance, Accounting, Economics, Management, Information Systems, Project Management, or a related field.

Minimum of eight (8) years of progressively responsible experience in complex financial operations, utility or energy settlements, enterprise business systems, process governance, business analysis, project management, or related disciplines. Experience leading cross-functional initiatives with significant financial, operational, or compliance impact is required.

Experience in the utility, energy, or regulated industry is preferred.

An equivalent combination of education and directly related experience may be considered. In lieu of a bachelor's degree, a minimum of eleven (11) years of progressively responsible experience in business operations, financial administration, business analysis, process improvement, project coordination, or related business functions may be accepted.

• Strong analytical, problem-solving, and critical-thinking skills.
• Knowledge of business operations, financial processes, reporting, and process-improvement methodologies.
• Experience managing projects and coordinating cross-functional initiatives.
• Proficiency with Microsoft Office Suite, SharePoint, and other business technologies.
• Strong communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities, exercise independent judgment, lead resolution of complex cross-functional issues, and communicate material risks and recommendations to leadership.
• Demonstrated ability to identify continuous-improvement opportunities and implement effective solutions.