Program Manager ILS and Customer Support

Establish and develop Integrated Logistics Support (ILS) and Customer Support within the Project Management Office (PMO) of Optics11. The Program Manager will create the processes, tools and organizational capabilities needed to support products throughout their operational life, from delivery and commissioning to maintenance, upgrades and end of life.

Optics11 develops fibre optic sensing systems for demanding applications, including underwater security and energy infrastructure. This role connects engineering decisions with customer operating needs, helping ensure that delivered systems remain reliable, maintainable and supported at a sustainable cost.

Initially, the role combines program leadership with direct execution. As demand grows, the Program Manager will develop the business case, staffing plan and partnerships for a dedicated support organization.

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    Innovative high tech, international organization.

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    The opportunity to join a great team.

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    A lot to learn and to develop, we stimulate personal development.

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    A flat organization, the less hierarchy, the better.

• A degree in engineering, a technical discipline or equivalent practical experience.

• Substantial experience managing technical programs, ILS, product support or service operations for complex hardware and software systems.

• Evidence of establishing or significantly improving a support function, including processes, tools, responsibilities and performance reporting.

• Practical knowledge of maintenance planning, spares, technical publications, training, configuration management and lifecycle support costs.

• Experience translating customer and contractual requirements into executable plans, budgets and service commitments.

• Strong coordination and stakeholder management skills across Engineering, Operations, Supply Chain, Quality, Sales and Finance.

• Clear professional English and the ability to communicate effectively with customers, technical specialists and management. Willingness to travel to customer and partner sites as required.
  
  Personal approach

  A practical builder who can bring structure to a developing organisation and personally resolve early operational issues. The successful candidate sets realistic priorities, takes ownership of customer outcomes, communicates clearly under pressure and balances service quality with technical feasibility and cost. They can lead across functions and develop people as the support team grows.

Experience in defence, maritime systems, energy infrastructure or other demanding industrial environments is advantageous, as is familiarity with customer-specific ILS standards, service management tools and supplier or partner support networks.

You'll be working with clients in the defence and security sectors, obtaining a Certificate of No Objection issued by the AIVD (Dutch General Intelligence and Security Service) is mandatory. This means you will need to undergo a security screening. For more information, please refer to details on security screening. 

So now you know we're doing awesome projects and if you see you fit the profile, we would like to get to know you. Apply and drop your details or, in case of questions, get in touch with our recruiter Roelof de Vries via roelof.devries.ext@optics11.com