Orange Money Operations Director

Orange Money invites dynamic, forward-thinking professionals to apply for the strategic role of Orange Money Operations Director, reporting directly to the CEO of Orange Money.

Reporting to the Chief Executive Officer of Orange Money, the successful candidate will be responsible for developing and managing Orange Money financial services strategy, operational plan, distribution and operational reporting, back office activities, float management and also define and execute the Orange Money daily operations processes.

The incumbent is key in the anticipation and development of the Orange Money Botswana Strategy and is key in contributing to the company driving digital financial inclusion in Botswana. The incumbent designs and develops management and operations decision-making tools.

Define the strategy, growth and optimisation of Orange Money operations, in line with the company's strategic objectives.

Ensure the security, robustness and compliance of operational activities; including the management or coordination of access to IT platforms for partners, agents and customers requiring complex access management.

Develop and maintain all the organisation's processes, with the aim of achieving Orange Money's objectives in terms of revenue, service quality and profitability.

Construct and monitor SLAs and operational key performance indicators (KPIs) and coordinate their management.

Guide continuous improvement activity through the preparation of high quality, in-depth reporting and data analysis of the Orange Money distribution activity – in order to achieve the objectives of operational excellence and efficiencies in the stream.

Organise and supervise the activities of the customer service and agent support provided by outsourced services (call centre) and monitor the proper performance of the Orange Money services.

Organize and supervise the activities of the customer and agent back office (sign-up/account opening/end of the relationship).

Coordinate the proper handling and ensure the resolution of complaints (customers/agents/partners); if necessary propose and implement the structural solutions necessary to improve the organisation's quality of service.

Be the main point of contact for all operational activities related to partner bank(s), merchants, transactional partners (aggregators/switches/international transfers etc.)

Responsible for the proper management of Orange Money float, technical, settlement and operational accounts.

We are looking for a results-driven leader with:

• Strategy development, execution and management

• Operational management

• Knowledge of Orange Money activities / products / services

• Business reporting and analytics

• Leadership and team management

• Cost management and profitability

• Strong Business acumen/orientation

• Interpersonal skills

• Analytical Thinking

• Organisational skills

• Problem-solving skills

• Masters in Business Management, Marketing or related.
• Leadership certifications will be an added advantage.

Ready to lead Orange Money into a smarter, digital future?
Submit your application today and become part of a team that's passionate about innovation, transformation, and excellence.

Kindly note, that Orange Botswana shall only correspond to short-listed candidates.

Data Protection Notice - Orange Botswana processes applicant data for recruitment purposes based on legitimate interest and pre-contractual necessity. This processing is carried out in accordance with the Data Protection Act, 2024.

• Minimum 7 years' experience in telecommunications, banking marketing or commercial role as a senior manager.