Operations Manager (Human Services Supervisor 2)

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Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

A valid driver’s license and acceptable driving record are required for this position.

Four Years of lead work, supervision, or progressively related experience.

• Works in an integrated office environment where diverse programs, partners and staff create the work team.  Office is located in Florence, OR.
• Daily phone and office contact with customers, including angry, upset, hostile or drug-affected individuals.
• High stress environment due to a high-volume workload with short timeframes.
• Irregular work hours with some evening.
• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• The usual work hours will be in-office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
• Most travel will be local but may include travel across the state.
• May involve occasional overnight stay away from local area.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

One year of related experience and a bachelor’s degree in a related field.

We are looking for candidates with:

• Leadership and Vision – Experience guiding teams with a clear understanding of long-term objectives.
• Team Development and Motivation – Experience recognizing individual strengths, providing constructive feedback, and fostering a culture of growth, trust, collaboration and accountability.
• Communication and Change Management Skills – Experience bridging gaps between teams, executives, and stakeholders.
• Decision-Making and Strategic Thinking – Experience making tough calls based on data, insight, and organizational priorities.
• Organizational and Prioritization Skills – Experience being flexible and managing multiple moving parts while keeping programs on track.

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.  
• This recruitment may be used to fill future vacancies in the same classification.

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
• The recruiter for this position is Bonnie Nyssen.
• Email: bonnie.nyssen@odhs.oregon.gov