Revenue Assurance Officer

Accountabilities: Ensure 90% of our postpaid customers paid their bills on time. Ensure to pursue revenue collection. Ensure compliance with payment plans and liaise with bad debt customers. Ensure all customer payments and direct banking payments remitted to the right customer account (s). Ensure all customer queries are resolved quickly. On a daily basis and weekly for corporate customers. Ensure to respond to customers through emails, phone calls etc. Within the time frame expected. Ensure hard copy customer invoices are enveloped and delivered on time. Assist Supervisor Revenue Assurance on tasks relating to Revenue Assurance. Review the aged trial balance on a regular basis and follow-up with debtor customer. Ensure TOS is implemented to customer service in accordance with department policy and procedures. Ensure all customer payments are accurately posted. Ensure all system receipting are sequential. Attend internal training conducted by the company and sign-off on the attendance. Initiate monthly one-on-one discussion with the line manager and properly document it. Requirements Fair Judgment and able to Maintain Confidentiality. Attention to detail and ability to work under tight deadlines. Knowledge of General Accounting Procedures. Hands-on experience with any Billing, ERP or Accounting Software. Minimum experience of at least 3 years in revenue assurance, or any areas relating to Finance. Bachelor’s degree or Diploma in Finance, Accounting, Business Administration, Economics, or a related field. Benefits An excellent remuneration package with performance incentives. A chance to join a dynamic growing company with strong career prospects.