Platform Engineer II

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Platform Engineer to join our enterprise technology team. As a Platform Engineer, you’ll move Pacific Life, and your career, forward by supporting enterprise end-user service and digital workplace platforms that improve self-service, reduce avoidable incidents and service requests, and enhance the end-user experience.

• Help build, test, deploy, and maintain reusable workflows, automations, orchestration patterns, and AI-enabled or knowledge-driven solutions that reduce manual effort and improve consistency.
• Develop and maintain operational scripts, actions, and API-based interactions under guidance, following established security, code review, certificate, and access controls.
• Support platform administration by helping maintain access models, role-based permissions, configuration standards, integrations, data feeds, and operational controls.
• Contribute to deployment, configuration, lifecycle management, and continuous improvement of platform components across the environment.
• Develop and maintain metrics, dashboards, and reporting solutions that measure platform health, service performance, operational trends, user adoption, and business outcomes.
• Translate technical activity and reporting into actionable insights, training materials, and interpretive support that help teams improve operational performance and demonstrate business value.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• 0–4 years of experience in enterprise IT supporting end-user services, digital workplace capabilities, platform administration, automation, analytics, or platform-based service delivery, including internships, co-ops, or relevant academic and project work.
• Exposure to enterprise platforms, including configuration, access management, integrations, operational controls, lifecycle management, or service-dependent components such as agents, connectors, background jobs, or supporting services.
• Foundational experience building or maintaining scripts, API integrations, workflows, or service interactions using tools or languages such as PowerShell, Python, HTTP-based calls, or similar methods.
• Familiarity with enterprise identity, access, and governance concepts, including role-based access, operational controls, documentation, and secure administration practices.
• Strong analytical, problem-solving, collaboration, and communication skills, with the ability to translate data and technical findings into clear updates and recommendations.

• Hands-on experience with digital workplace platforms, enterprise service management tools, automation platforms, or operational analytics solutions.
• Experience creating dashboards, metrics, or data feeds that support service performance, adoption, incident trends, or operational decision-making.
• Curiosity and initiative to identify opportunities for automation, self-service, workflow improvement, and reduction of manual support demand.
• Interest in AI-enabled, knowledge-driven, or orchestration-based solutions that improve technology operations and the employee experience.

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.