Customer Success Junior

Run bi-weekly or monthly calls with your clients, helping them actually put ROI Hunter's strategies into practice, not just review a dashboard together

Manage renewals and spot upsell opportunities as you build out your own portfolio

Help clients increase adoption of the platform through training sessions and day-to-day questions

Join weekly meetings with the product team to stay current on what's shipping and why

Collaborate with product, marketing, and finance whenever something in your accounts calls for it

At least 2 years of experience in digital marketing, ideally with direct client or account responsibility

Comfortable reading performance data and turning it into a recommendation a client can act on. You don't need deep expertise across Meta, Google, and TikTok, but real hands-on exposure to at least one of them helps a lot

Strong communication and presentation skills, and the judgment to be honest with a client about trade-offs rather than overselling what the platform can do

Genuinely collaborative. This isn't a role for someone who prefers to solve everything solo, since you'll lean on product, marketing, and finance regularly

Strong English language skills are a must due to the international environment we work in

Spanish is a plus, not a requirement, given some of Pattern's Brazil-based commercial work touches Spanish-speaking clients

You're carrying a portfolio of 10 to 15 clients

Your clients renew and grow their use of the platform instead of churning

Clients stay engaged, test new solutions, and see the platform as delivering real value rather than something they're just paying for

You're spotting upsell opportunities before a renewal conversation forces the issue, not scrambling to justify the account at the last minute

Clients trust your read on their numbers enough to act on it, even when the honest answer isn't the exciting one

You're building case studies highlighting success  with customers 

You can grow further into a Strategic or a Senior CSM taking more responsibilities and budgets

You'll report to Vitória Gomes. During your first three months you'll be paired with a buddy to help you get up to speed. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and inputs are encouraged from all members.