Assistant Branch Operations Manager

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience. Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.

We stand by our Signature Banking culture, which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow-up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

This position is responsible for assisting the Branch/Regional Ops Manager with the day-to-day operational and functional duties of the Signature Banking Representatives of the branch to which they have been assigned. This position requires leadership abilities that focus on providing exceptional customer service in achieving the objectives of the bank. This position requires the ability to problem solve, make quick effective decisions concerning the needs of the customers and staff. Maintain an acceptable level of work quality from all areas within the branch. Uphold the mission and values established by PB&T Bank.

• →Assist the Branch/Regional Ops Manager in performing duties and responsibilities
• →Comply with requirements of Signature Banking
• →Models and cultivate strategies to encourage a high-performance work culture based on personal development and best practice principles
• →Assist with the development of branch personnel with ongoing training and coaching on procedures, regulations and conduct
• →Attend all required job specific training and company meetings
• →Maintains knowledge of legal requirements and banking regulations affecting deposit-related operations and ensures policies, procedures and reporting are in compliance
• →Manages customer relationships including the introduction of products and services along with the accurate recording and processing of transactions and their related services
• →Work collaboratively with the Branch/Regional Ops Manager to ensure the branch supports the sales effort and customer service delivery standard referred to as the Signature Banking Program
• →Ability to build strong internal and external working relationships. Projects an ethical and favorable image of the organization to promote its goals and objectives
• →Maintain operating procedures to promote efficiency and limit liability to the bank

• →Assist with the assignment of duties and work schedules of branch retail staff to ensure appropriate coverage to support branch operations
• →Assist with coordinating phone queue coverage and scheduling
• →Ensure an adequate supply of coin/currency for the efficient operations of the branch
• →Track and report on retail operations and productivity for the branch
• →Establish and maintain a productive relationship with work related vendors
• →Ensure that the appearance of the branch and personnel are neat, organized, and in accordance with bank policy
• →Regular predictable absences
• →Travel as needed to provide support to other branches

• →Support CRA efforts of the Bank within the community

• →Perform random audits on teller drawers and the vault. Maintain a written, signed report of each audit. Report any exceptions to the supervisor as soon as identified
• →Perform the duties of a Signature Banker as needed
• →Perform other duties and responsibilities as assigned

• Support the Branch/Regional Ops Manager in supervision of the branch retail staff and perform corrective action as needed
• Interview prospective employees to determine the best applicant based on skills, knowledge and abilities required to perform the job
• Provide the Human Resources Department with accurate and timely timekeeping information

• Basic accounting knowledge
• Principles of banking
• Bank regulations
• Check negotiability
• Proficient in the use of Microsoft Office software: MS Word, Excel, Outlook, etc.
• Teller and deposit account procedures

• Ability to communicate effectively, both orally and in writing with customers and co-workers
• Effective organizational skills
• Proven leadership skills
• Provide a high level of interpersonal skills and integrity

• Time management with attention to detail
• Handle multiple projects and details simultaneously
• Prioritizing and meeting critical deadlines
• Reasoning and Problem solving
• Ability to be a flexible team player and work successfully in a changing environment
• Ability to motivate and engage staff

• Must be able to perform mathematical computations using a calculator to determine solutions such as interest earned, total fees, adjusted account balances, etc.

• Ability to work independently
• Ability to foster a conducive working environment

• Successful completion of High School Diploma or G.E.D. Certificate
• Post-secondary education is desirable in the areas of business, management or finance

• Three years’ Signature Banker experience and accurate cash handling
• Previous experience of bank specific technology

• Personal computer
• Telephone, telephone headset, fax machine, scanner and copier
• Calculator and 10-key

• Teller machine, scanner, currency counter and coin sorter

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand for long periods of time and repetitive arm/hand movements while operating a computer or equipment. This position is fast paced with frequent interruptions. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. Proper lifting techniques are required to lift, pull, push and/or move objects weighing up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change as the needs and/or requirements of the job change deemed by the employer.