Japanese speaking Customer Support Officer (m,f) remote Japan or SEA

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

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  Assist clients with opening and maintaining trading accounts

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  Respond to customer enquiries via email, phone and internal support channels

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  Handle welcome calls and client follow-ups to ensure high customer satisfaction

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  Provide information about the company's trading platforms and services

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  Resolve back-office and account-related enquiries

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  Support clients with technical issues, including MetaTrader platform troubleshooting

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  Handle customer complaints professionally and ensure timely resolution

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  Liaise with internal departments to resolve customer issues efficiently

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  Escalate complex cases to the relevant teams when required

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  Support marketing activities, including campaign translations and event coordination when needed

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  Educate clients on products and platform functionality where appropriate

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  Contribute ideas to improve customer experience and support business growth.

• Native or fluent Japanese (written and spoken)

• Fluent English (minimum B2)

• University or College degree

• Strong communication and interpersonal skills

• Proficiency with MS Office applications

• Comfortable using CRM systems, email platforms and computer applications

• Ability to work independently and within a team

• Ability to work under pressure and meet deadlines

• Able to work full-time during Japan business hours

• Experience working with CRM systems and customer support tools.