Polish or Dutch-Speaking Technical Support Advisor | Healthcare Technology

We are partnering with a leading global customer experience company to recruit Dutch-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria.

This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role is fully remote within Bulgaria, with relocation support available for eligible candidates.

• Provide technical support to customers using healthcare technology products
• Troubleshoot product and device-related issues while guiding customers through effective solutions
• Assist with repair, replacement, and service-related processes when required
• Deliver professional customer support via phone while ensuring a positive customer experience
• Accurately document customer interactions and maintain detailed case records
• Follow established procedures, compliance requirements, and quality standards
• Escalate complex technical issues to the appropriate teams when necessary
• Collaborate with internal departments to ensure timely issue resolution

• Native-level fluency in Polish or Dutch
• Good command of English (B2 or above)
• High School Diploma or equivalent
• Previous experience in customer service or technical support is an advantage but not required
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Comfortable learning new technologies and technical products
• Ability to work accurately in a structured and regulated environment
• Positive attitude with a willingness to learn and develop professionally

• Fully remote position within Bulgaria
• Relocation support for eligible candidates moving to Bulgaria
• Comprehensive paid training and onboarding
• Permanent employment contract
• Performance-based bonus program
• Signing bonus
• Meal allowance
• Private health insurance
• Multisport and wellbeing benefits
• Continuous learning and career development opportunities
• Stable working schedule from Monday to Friday
• International, supportive, and collaborative working environment