Director, Operational Excellence

The Director, Operational Excellence will focus on delivery excellence, process optimization, resource management, and stakeholder management. The Director will be an operational leader who develops frameworks and effective ways of working on which our organization can build in the coming years. This includes ownership of organizational resource tracking, resource planning, hiring process support, and staff augmentation vendor management, so the organization has the right talent in the right roles at the right time in line with funds planning. The Director and team will ensure that the organization develops and fully integrates a continuous improvement culture, with the ultimate goal of ensuring team efficiency, and financial effectiveness.

• Leads priorities focused on service delivery and capability alignment, resource management, budget/financial management, vendor and technology management, communications, and training
• Partners with the Leadership Team in short- and long-term planning activities that align with the organization’s strategy, vision, operational plan, and goals
• Establishes and maintains organization-wide resource tracking, providing visibility into headcount, allocation, capacity, utilization, and cost across colleagues and contingent workers
• Leads resource planning in partnership with the Leadership Team and Finance, forecasting demand, identifying capability and capacity gaps, and recommending the right mix of full-time and augmented staff
• Supports hiring processes in partnership with Talent Acquisition and PX, including position requests and approvals, job description development, requisition tracking, interview coordination, and onboarding readiness
• Manages processes related to staff augmentation vendors, including vendor selection, rate and contract negotiation, performance management, and spend oversight
• Drives innovative thinking and planning, leveraging new technologies as needed, to address the needs of the organization and its individual capabilities
• Challenges the status quo and drives continuous improvement by establishing a solid foundation and implementing standard ways of working, systems, processes, and frameworks.
• Works closely with cross-functional peers and team members to consolidate efforts for org processes improvements, but also applies independent decision making to ensure best possible approach is being implemented.
• Promotes a continuous improvement mindset and process improvement initiatives through communication, training, and best practices, ensuring accountability through governance.
• Has critical impact on significant reduction of administrative and redundant tasks across Engineering & Technology organization through applying most efficient and suitable AI tools and bringing in innovative ways of working.
• Builds, develops, and grows relationships with internal and external stakeholders and vendors at every level
• Serves as strategic program/project manager for key organizational projects. Has direct accountability for budget assigned to these projects and management of related vendors, supports oversight processes for organizational budget.
• Coaches, mentors, and supports the professional growth of direct reports. Responsible for efficient resource and funds allocation within the team.

Bachelors degree and 8+ years relevant work experience

Strong written and verbal communication skills and interpersonal, collaboration, and facilitation skills

Proven analytical and critical thinking skills, and strong background in process improvement

Practical experience with operational, process improvement, gaining efficiencies and project management methodologies and ability to lead project teams

Ability to multi-task and handle multiple priorities while managing aggressive deadlines

Strong ability for independent decision making while working closely with cross-functional peers

Demonstrated ability to manage/lead complex projects, including resource and budget management for assigned projects

Masters degree in related field

Pharmaceutical or Healthcare industry experience

Practical experience with organization setup processes that include job descriptions creation, managing hiring processes with human resources, sourcing contracted resources.

Project Management Professional (PMP) and/or Lean Six Sigma Black Belt (LSSBB)

Knowledge of or expertise in Digital product development and/or Design Thinking

Experience driving change in a global, matrixed organization

National and International travel may be necessary

Work Location Assignment: Hybrid

Last Date to Apply for Job: 11/30/2026

Relocation assistance may be available based on business needs and/or eligibility.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.