Clinical Application Specialist

Your role:
• Adapts clinical training programs to meet the diverse needs of healthcare providers, ensuring effective utilization of Philips' clinical applications and technologies, working under direct supervision.
• Assesses the training needs of healthcare professionals and develops customized training plans, instructional materials, and user guides to address specific gaps and requirements.
• Adheres to clinical protocols and operational policies, maintaining compliance with industry standards and regulatory requirements during all training and application activities.
• Analyzes all relevant clinical workflows and processes to identify opportunities for improvement, optimizing the use of Philips' clinical applications in various healthcare settings.
• Builds strong relationships with clinical staff and stakeholders, fostering trust and collaboration to ensure successful implementation and ongoing use of Philips' applications.
• Communicates complex clinical and technical information clearly and effectively to healthcare professionals, ensuring they fully understand and can apply the functionalities of Philips' applications.
• Conducts in-depth training sessions and workshops for healthcare professionals, both on-site and remotely, to ensure comprehensive understanding and proficient use of clinical applications.
• Delivers ongoing support and troubleshooting assistance to healthcare professionals, addressing complex queries and resolving technical issues to maintain high levels of user satisfaction.
• Develops stable working relationships with internal teams and external customers, exchanging valuable information and insights to improve the overall user experience and ensure effective communication and coordination of efforts.
• Documents all customer interactions, training sessions, and support activities accurately, maintaining detailed records to track progress and identify areas for improvement.

You're the right fit if:
1. Minimum 3+ years of experience in Patient Monitoring
2. Experience in Presales Demonstration, Escalation management, customer relations

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

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