Operations Analyst, Lending Operations

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

As a part of the Lending Operations team at PhonePe, the incumbent will be involved in day to day business operations supporting the Sales, Collections, and Customer / Merchant experience processes. The role is fit for someone with Ability to understand complex systems, Strong execution skills and knack for resolving bottlenecks.

• →Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processes
• →Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants
• →Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks
• →Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency
• →Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management
• →Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time

• Bachelor's Degree (B.Tech only) with 1+ yrs of Operations background
• Prior Operations experience in Digital Lending / Fintech / NBFC / Online Banking preferred
• Strong Execution Skills and Knowledge of Excel / G-sheet is a must
• Thrive at building Relationships, Influencing cross-functional teams via 1st principles thinking
• Be Agile, Highly collaborative and Ability to influence stakeholders via analyzing Data 
• Candidate should be ok to work on a shift basis with rotating shifts / week offs

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