Lead Delivery Manager – ICT Service Delivery | Federal Contract

Australian citizenship required. No PR or Work Visa holders. Must have an active Negative Vetting Level 2 (or higher) security clearance.

1. A tailored resume in docx format
2. A one page (5000 character) summary response to the selection criteria below.

• RFQ ID: LH-07077
• Agency: Department of Foreign Affairs & Trade
• Closing Date: Tuesday, 07 July 2026 11:59pm (Canberra time)
• Estimated Start Date: Monday, 03 August 2026
• Initial Contract Duration: 12 months
• Extension Term: 12 months
• Number of Extensions: 2
• Experience Level: Lead – EL2 equivalent
• Security Clearance: Must have an active Negative Vetting Level 2 (or higher) security clearance
• Location of Work: ACT
• Working Arrangements: Onsite – Canberra based role requiring 5 days per week in the office. Remote/interstate candidates will not be considered.
• Maximum Hours: 40 hours per week

The Exchange & Operating Environment Support Section within the Infrastructure & Operational Support Branch of DFAT's Information Management & Technology Division is seeking a highly experienced Project / Delivery Manager to serve as the primary point of contact for the department's Managed ICT services, ensuring effective and consistent delivery. This role will be the key liaison between providers and internal technical teams and will be responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives.

• → Reviewing and renewing contracts for managed ICT services.
• →Identifying the technical risks and prepare the State of Requirements for an Approach to Market for Windows 11 MOE and Applications packaging support.
• →Taking on the lead role for transition of new services or providers, ensuring stakeholder engagement, service readiness and clear expectations.
• →Ensuring services are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• →Working closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
• →Building and maintaining strong customer relationships, ensuring consistent communication and engagement at both operational and executive levels.
• →Managing service expectations and facilitating continuous improvement.
• →Ensuring accurate and up-to-date service documentation and escalation procedures.

• Technology service management (ITMG) – SFIA Level 6
• Managed ICT services
• Windows 11 MOE
• Application packaging support
• Service Level Agreements (SLAs)
• Key Performance Indicators (KPIs)

The team is responsible for the end user desktop environment management. This includes the Standard Operating Environment (SOE), Active Directory, Exchange, Microsoft Endpoint Configuration Manager and Application Packaging.

1. Demonstrated experience in successfully managing technical projects.
2. Demonstrated experience with the Approach to Market and Tender process within Australian Public Service.
3. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
4. Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.
5. Ability to work both independently and collaboratively in a fast-paced environment.
6. Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes including a proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.

1. 5+ years of experience in delivery management or service delivery.
2. Strong understanding of IT service management principles, including incident, problem, change, and request management.
3. Strong understanding of Agile methodologies and project management tools.

• Australian citizenship required.
• Active Negative Vetting Level 2 (NV2) security clearance is mandatory prior to commencement.
• One-page pitch (maximum 5000 characters) addressing all selection criteria required.
• Tailored resume in DOCX format required.

We know the government ICT market and we keep things straightforward. We take time to understand your background, your goals and the type of role that suits you. We believe transparency is about more than rates and our margins are fair and always disclosed.

1. Fair, disclosed margins
2. Clear communication at every stage
3. Honest advice on fit and competitiveness
4. Visibility on submissions and process status
5. A professional and respectful experience

You choose what's best for you.

1. PAYG through Pinaka
2. Third-party payroll
3. Self-employed (own ABN)

With a single, transparent and fixed margin, we ensure compliance to all state and payroll laws. So that is one less thing for you to worry about.

Already in a role but not happy with the setup?

Port in your contract to Pinaka for a simpler and more transparent experience. We also have some exciting limited time offers on top of the incredible margins we offer.

Our referral program for people who introduce strong candidates to us.

Refer a friend - Earn $1/hr per successful referral as long as you both with us. Refer as many friends as you want; no caps.