Warehouse RMA Coordinator

If you get satisfaction from turning a messy pile of returns into a clean, closed-out file, we have a spot for you as our RMA Coordinator.

For more than 105 years, contractors in the plumbing, HVAC, and industrial trades have counted on us. We're still family-owned, and we still do business the same way: build real relationships, hold ourselves to a high standard, and do the job right. Here, people know your name, and your work gets noticed.

Our warehouse and operations teams keep customers happy, and the RMA Coordinator keeps them honest. You'll make sure returned product, vendor credits, and inventory transactions are handled accurately so everything runs smoothly behind the scenes.

• →Own the full picture of returns, RMAs, and vendor credits
• →Inspect returned inventory and decide the right disposition for each item
• →Create and process vendor returns in our systems
• →Work with vendors and Purchasing to secure return authorizations (RGAs)
• →Pack and ship returned materials back to vendors
• →Follow up on open returns and credits until each one is resolved
• →Verify that vendor credits are correct, and chase down any discrepancies
• →Submit supporting documentation and keep clean, accurate records
• →Keep the returns staging area and filing system organized
• →Watch the reports for aging returns and take action before they stall
• →Pitch in on inventory counts, audits, and process improvement projects
• →Lend a hand in the warehouse during peak periods

• High school diploma or GED
• One or more years of warehouse, inventory, or returns processing experience (preferred)
• Experience with vendor returns, RMAs, inventory reconciliation, or similar work is a plus
• Comfort with inventory systems, scanners, and everyday computer applications
• A sharp eye for detail and strong organizational skills
• The ability to prioritize and see open items through to the end
• Confidence reading return documentation, packing slips, and related paperwork
• Strong communication and problem-solving skills
• The ability to work independently and also team up with Purchasing, Accounts Payable, vendors, and warehouse staff
• The ability to lift up to 50 pounds regularly and work in a warehouse environment

• Competitive pay
• Health insurance
• Paid holidays
• Vacation time
• 401(k) with company match
• Long-term stability with a family-owned company
• Room to learn and grow
• A team that notices and appreciates your contributions

Every return, credit, and inventory adjustment affects the bottom line. As our RMA Coordinator, you'll protect company resources, keep our inventory accurate, and make sure we collect every credit we're owed. If you like accountability and finishing what you start, you'll find this work satisfying.

If you want to join a team that values hard work, accuracy, and teamwork, apply today. We'd love to meet you.