Business Growth & Operations Manager

Business Growth & Operations Manager

Company: Launchpad Innovations - Sister Company of Plum Tree Group

Location: Karachi - Shahrah-e-Faisal

Work Model: Onsite

Experience: 5+ Years

Shift: Evening

About Launchpad:

Launchpad is an AI-powered CRM and marketing automation platform that helps small businesses manage leads, clients, workflows, funnels, and AI-driven communication in one system. As part of the Plum Tree Group ecosystem, Launchpad supports businesses in improving efficiency, automation, and growth. 

The Role:

We are seeking a Business Growth & Operations Manager who can take ownership of Launchpad’s day-to-day business operations, client success, team performance, and growth initiatives.

This role is ideal for someone who understands how to manage people, build strong client relationships, improve business processes, and work closely with leadership to expand Launchpad’s market presence.

You will work directly with founders, sales, marketing, technical, HR, and client success teams to ensure Launchpad grows efficiently while delivering a strong experience to clients.

Key Responsibilities Areas:

1. Business Operations & Process Management
2. Client Relationship & Account Management
3. Team Management & Leadership
4. Growth & Expansion of Launchpad
5. CRM, Automation & Platform Utilization
6. Reporting & Performance Management
    

Key Responsibilities:

• Oversee daily operations and ensure smooth coordination between sales, marketing, client success, technical teams in coordination with the HR team.
• Build, improve, and document SOPs, workflows, reporting systems, and internal processes in coordination with the HR team.
• Manage client relationships, conduct regular check-ins, address concerns, and ensure client satisfaction and retention.
• Lead and support internal teams by assigning responsibilities, tracking performance, and ensuring KPI accountability.
• Identify operational gaps and implement improvements to increase efficiency, communication, and service delivery.
• Work with leadership to support Launchpad’s growth strategy, expansion plans, partnerships, and new business opportunities.
• Support sales and marketing teams in improving lead generation, conversion, onboarding, and client acquisition.
• Ensure Launchpad’s CRM, automation, AI tools, workflows, and reporting features are used effectively by teams and clients.
• Identify upsell opportunities for Launchpad features, AI tools, automation services, and additional solutions.
• Prepare weekly/monthly reports on client success, team performance, business growth, KPIs, and operational progress.

Required &Preferred Qualifications:

• 5+ years of experience in operations, client success, account management, or growth roles.
• Strong team management and cross-functional coordination experience.
• Experience with CRM, SaaS, marketing automation, or digital agency operations.
• Ability to manage clients, improve processes, and identify upsell/growth opportunities.
• GoHighLevel experience preferred; HubSpot, ActiveCampaign, or similar tools are a plus.
• Strong communication, leadership, reporting, and problem-solving skills.
• Bachelor’s degree in Business, Marketing, Management, or related field preferred.

Ideal Candidate Profile:

The ideal candidate is a proactive, organized, and client-focused leader who can take ownership of operations, manage teams, and work closely with founders and leadership. They should be confident in client communication, strong at problem-solving, and capable of identifying growth opportunities, improving systems, and helping Launchpad scale effectively. 

Why Join Us?

• Play a key role in growing a fast-scaling AI-powered CRM and automation platform.
• Work directly with founders and senior leadership on business growth and operations.
• Be part of the Plum Tree Group ecosystem with exposure to AI, eCommerce, development, marketing, and automation.
• Receive a market-competitive salary, performance-based bonuses, health insurance, paid leaves, and career growth opportunities.
• Work in an entrepreneurial environment with access to Launchpad’s full platform and AI tools.

Compensation:

Salary: Market competitive, based on experience

Bonus: Performance-based incentives tied to growth, client retention, team performance, and operational success.