US- Project Manager (Enterprise)

Thoroughly understand the customer’s business and technical needs. 

Act as the primary point of contact for customer stakeholders throughout all phases of the project. 

Lead project kick-off meetings with customers and delivery resources. 

Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources. 

Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables. 

Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes. 

Provide leadership and support to the implementation team and review deliverables prepared by the team. 

Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders. 

Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate. 

Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close. 

Report on deployments, schedules, budgets and revenue using internal processes and tools. 

Successfully manage competing priorities across multiple customer engagements. 

Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team. 

Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes.