Customer Care Administrator

Essential Job Functions

• Position handles all facility issues including supplies, coffee, paper products
• Handles removals, disconnects and reconnects as notified by collections and customer service
• Creates project and sends certified letters to customers
• Files all documents and uploads pertinent data into SalesForce
• Creates required relevant documents and then mails to customers
• Scans and sends returned customer documents to the CPA
• Assign unreceived documents to field representatives to retrieve manually
• Create a daily route for field representatives to follow and monitor performance
• Utilize company vehicle tracking software to make sure all proper stops were made by field representatives
• Track all required documents via salesforce and personal tracking spreadsheet
• Send reports to Chief Customer Officer weekly and to others as requested