Systems Monitoring Specialist

Essential Job Functions

• Analysis of non-reporting and underperforming PV systems
• Utilization of SalesForce and work order creation
• Investigation of systems to determine production issue reason
• Data analysis
• Data Correction
• Development, implementation, and analysis of reports through software platforms
• Cross departmental communication and investigation to support service necessary to fix known production issues
• Work with vendors to identify new process to become more efficient
• Support field techs with information to problem solve
• Work with Customer care to assist in case closures
• On occasion direct customer communication to explain system production