Customer Service

Handle customer inquiries and complaints via phone, email, and chat. Provide accurate information about products and services to customers. Resolve customer issues and escalate complex cases to the appropriate department. Maintain customer records and update information in the CRM system. Contribute to improving customer service processes and practices. Conduct customer satisfaction surveys and analyse feedback to improve service quality. Develop and maintain a comprehensive understanding of company products and services. Requirements Primary: Excellent communication and interpersonal skills, problem-solving abilities, patience and empathy. Secondary: Experience in customer service roles, familiarity with Zoho CRM, ability to work under pressure, strong organizational skills.