Strategy and Operations Lead

Prodigal is the connected AI platform leading financial institutions use to run their operations.

We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time.

These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved?

Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them.

Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America.

Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next.

We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect.

We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America.

You’ll join Prodigal’s Strategy & Operations team, the consulting and services arm of the company. We partner with lenders (Banks, NBFCs & BNPLs etc.) and debt collection agencies to transform how they engage consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance..

As a Strategy & Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients. This is a hands-on role where you’ll move from problem identification to strategy design to execution, directly operating workflows across various engagement channels. You will work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship. In a span of 6-12 months from joining, you'll have the opportunity to hire and lead analysts to amplify your experience and drive more impact.

• Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what’s best for their business
• Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience
• Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices
• Partner with data science teams to shape and operationalize models (e.g., channel affinity, right-time-to-contact, offer logic), ensuring strategies correctly leverage behavioral patterns

• Ensure strategies are implemented and working as expected
• Monitor performance dashboards, resolve workflow issues, and ensure campaigns are live, accurate, and compliant
• Develop KPI frameworks to track performance, translating data into actionable insights to drive measurable impact
• Improve underlying processes and systems to increase transparency, attribution accuracy, and speed of iteration, partnering with product and engineering on roadmap priorities

• Bachelor's degree in Engineering, Mathematics or a related field (preferably from Tier 1 college) with minimum 1 year of experience in consulting (Tier 1 or Tier 2)
• Familiarity with SQL, Python, or other data analysis and scripting tools is a plus
• High reliability and attention to detail
• Strong communication skills
• Bachelor's degree in Engineering, Mathematics or a related field
• Other Job Benefits: