Manager, Managed Services

• →Hire, onboard, lead, coach and develop a team of Managed Service Consultants, setting clear goals, giving regular feedback and building a strong, high-performing culture. 

• →Own the health of the team’s customer portfolio, including delivery timelines, milestones, end-to-end project plans and risk management across global regions and multiple project44 products. 

• →Serve as an executive point of contact for key customers and carriers and escalate and resolve complex issues. 

• →Set the strategy for carrier initiatives, from planning through adoption, and review data-driven insights and best-practice recommendations presented by the team. 

• →Drive a culture of deep-dive data analysis, ensuring the team identifies patterns, uncovers root causes and delivers improvements that increase data quality and availability, using visualization tools and internal data platforms to triage errors and speed up issue resolution. 

• →Define and monitor team KPIs, review progress across accounts, and publish regular reports to leadership that highlight risks and business impact. 

• →Hold customers, carriers and internal teams accountable for actions that improve operational outcomes. 

• →Partner with Product, Support, Carrier Operations, Engineering and Sales to drive customer value, and represent the voice of the customer and carrier in cross-functional forums. 

• →Develop and maintain SOPs, playbooks and process improvements that raise quality, consistency and efficiency across the Managed Services practice, and identify process gaps and share scalable solutions across the organization. 

• →Allocate and balance workload across the team, and manage capacity, prioritization and competing demands. 

• →Maintain a deep understanding of carrier integration methods across modes, and guide the team’s technical decision-making. 

What You Need 

• →8+ years of experience in data analysis, operations, consulting or account management, including at least two years leading or managing a team. 

• →Experience in SaaS, software or logistics is preferred. 

• →Proven ability to manage a complex portfolio of enterprise customers and to lead multiple projects with competing priorities. 

• →Strong analytical skills and the ability to turn complex data into clear, actionable insights for both technical and executive audiences. 

• →Solid understanding of source data, data formats (such as EDI, API and file-based feeds) and data behaviour. 

• →Proficiency in Excel and SQL, and familiarity with visualization tools such as Tableau, Power BI, Kibana or Observe. 

• →Experience with APIs or basic coding concepts is a plus. 

• →Demonstrated ability to coach, mentor and develop talent, and to manage performance. 

• →Excellent communication and stakeholder-management skills, with the ability to influence at senior levels and a customer-focused, problem-solving mindset. 

• →Exceptional organizational skills and a track record of process improvement. 
• →Fluency in English and Spanish. Additional languages are a plus. 

In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office five days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment. 

Diversity & Inclusion: 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

More about project44: 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.