Transportation Services Events Parking Coordinator

• Build and maintain communication networks that simplify processes and create efficiencies around events that occur on campus.
• Provide planning materials related to each event type and build upon the communication aspects of smaller events across campus.
• Recommend changes in policy and procedures
• Liaison with vendors and stakeholders that perform work directly related to events including internal and external parties.
• Inventory and Order Supplies
• Develop and implement a life cycle process for events that clearly defines how events are created, managed, billed, and communicated.

• Responsible for the direction of work for events as it relates to creation of parking credentials, access codes, validations, rates, billing, and reconciliations.
• Lead a weekly meeting in coordination with the Event Parking Manager that relays specific pertinent information to all staff.
• Meet regularly with employees to discuss day-to-day operations, promote a positive work environment and overall objectives of assigned areas. Supervise the distribution of work among various staff in Transportation Services to ensure processes are completed in a timely manner
• Work closely to coordinate and manage work surrounding peak periods of activity.
• Ensure employees follow policies and procedures when performing various job duties related to their positions.
• Ensure processes are in place to reconcile event financials and reporting including billing, rate management, access codes, and other tasks are completed.
• Work with event parking manager, enforcement team, and supervisors to ensure the accuracy of all events on campus are being tracked and consistently supported in the same manner.

• Delivering premier customer service to visitors of the Transportation Services office.
• Resolve issues with various students, faculty, and staff
• Receive, verify and validate information; greet visitors; obtain/provide assistance, information or refer
• Ensure pro-active communication with parking patrons regarding opportunities to improve communications
• Resolve requests, concerns, and issues diplomatically. 
• Screen and direct telephone and electronic mail communications pertaining to work unit activities; act on routine requests

• Develop training documents that outline responsibilities related to the tasks associated with event coordination.
• Lead the onboarding process for new employees in understanding their roles and responsibilities in how the support events.
• Develop SOP for what event options are provided for parking on campus and work to ensure they meet the customer needs and the needs of the department while minimizing the impact of daily parking operations.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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