ETIC, IT Operations -Associate

Job Responsibilities:

• Install and configure laptops to support the onboarding process of the new employees.

• Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.

• Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).

• Provide remote or on-site IT support for ETIC staff; 

• Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.

• Provide on site support for meeting rooms and video conferences.

• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;

• Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;

• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

• 0-1 year of experience in IT Support role;

• Immediate Hire

• A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;

• Ability to work in a team environment with a professional and enthusiastic attitude;

• Android, IOS apps experience, Networking/Computer Science background;

• CCNA \ MCSA knowledge is preferable;

• ITIL Foundation Certification is a plus;

• Good oral and written communication and interpersonal skills;

• Proficiency in English;

Additional application instructions

• Work style: On-Site

• Location: New Cairo - CFC