ETIC, Microsoft Dynamics CRM Developer - Associate

Advisory

Technology

Advisory - Other

Administrative

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Building relationships with new and existing clients
Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design)
Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements.
Engaging with team members to contribute towards successful project outcomes.
Working closely with technical development capability, including near shore and off shore teams.
Working with third party providers to translate requirements and design to ensure solution build is in line with expectations
Providing functional consultant delivery support across all phases of the programme including testing, business change, data migration and cutover.
Understanding business requirements and scope changes and highlight any impact on delivery teams or technical solution.
Providing SME input across a variety of programme workstreams, including testing, training, data, reporting, and business change.
Coach, mentor and develop more junior project team members

Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

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