1mo ago

ETIC, Service Delivery Manager - Senior Manager

Cairo - Eticsenior

OperationsService Delivery Manager

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Quick Summary

Overview

Line of Service Industry/Sector Specialism Management LevelSenior Manager Job Description & Summary Key Responsibilities Support the execution of the Oracle alliance strategy, annual business plan,

Technical Tools

OperationsService Delivery Manager

Senior Manager

Responsibilities

~3 min read

→Support the execution of the Oracle alliance strategy, annual business plan, and longterm growth objectives.
→Build and maintain strong relationships with Oracle, PwC leadership, account teams, and key alliance stakeholders.
→Serve as a trusted liaison between PwC and Oracle, ensuring alignment on strategic priorities, initiatives, and business objectives.
→Coordinate and execute joint Go-to-Market (GTM) initiatives, alliance campaigns, and market development programs.
→Identify, develop, qualify, and accelerate alliance-generated business opportunities across priority industries, sectors, and accounts.
→Partner with sales, consulting, and account teams to position Oracle solutions and services within client opportunities and strategic pursuits.
→Support strategic account planning and joint account development activities to maximize alliance-driven growth.
→Facilitate joint pursuit planning sessions and drive collaboration between PwC and Oracle teams to accelerate deal progression and improve win rates.
→Track, manage, and report on alliance pipeline, bookings, revenue influence, partnersourced opportunities, and other performance metrics.
→Maintain alliance dashboards, scorecards, forecasts, and executive reports, providing actionable insights to leadership.
→Coordinate executive governance meetings, Quarterly Business Reviews (QBRs), steering committees, and alliance performance reviews.
→Prepare executive presentations, business updates, performance analyses, briefing materials, and leadership communications.
→Track and manage actions, decisions, risks, issues, and dependencies arising from alliance governance forums.
→Manage partner funding programs, business development funds, approvals, utilization tracking, and reporting requirements.
→Collaborate with marketing teams to plan and execute joint campaigns, client events, webinars, executive roundtables, and thought leadership initiatives.
→Support the development of alliance-specific sales plays, value propositions, industry solutions, case studies, and success stories.
→Drive alliance enablement programs, certifications, training initiatives, and awareness campaigns to enhance workforce readiness.
→Track certification progress, skills development, and adoption of Oracle technologies across relevant teams.
→Maintain alliance playbooks, stakeholder maps, operating procedures, governance documentation, and knowledge repositories.
→Ensure alliance opportunities, engagements, and activities are accurately maintained within CRM and reporting systems.
→Identify, assess, and escalate alliance-related risks, constraints, and operational challenges while driving mitigation actions.
→Monitor Oracle strategic priorities, product developments, incentive programs, and partner requirements, translating them into actionable opportunities for PwC.
→Support annual planning, target setting, forecasting, budgeting, and investment planning activities for the alliance.
→Collaborate with cross-functional teams including Sales, Consulting, Managed Services, Delivery, Marketing, Operations, Legal, Procurement, and Finance to maximize alliance value.
→Facilitate executive-to-executive relationship development between PwC and Oracle leaders to strengthen strategic collaboration.
→Drive continuous improvement of alliance governance, reporting, operating models, and commercial effectiveness.
→Champion alliance best practices and promote a culture of collaboration, innovation, and partner-centric growth across the organization.
→Contribute to the development and execution of strategic initiatives that expand the alliance portfolio, increase market presence, and deliver measurable business outcomes.

Alliance-influenced pipeline growth
Alliance-enabled revenue and wins
Oracle funding secured and utilized
Successful GTM initiatives delivered
Executive stakeholder satisfaction
Certification and enablement adoption metrics
Governance effectiveness and reporting quality

Nice to Have

~1 min read

7+ years in alliance management, business development, partner ecosystems, or strategic partnerships.
Experience working with Oracle Cloud, Microsoft, AWS, Oracle, SAP, Salesforce, or similar ecosystems.
Strong stakeholder management and executive communication skills.
Experience with pipeline reporting, governance, and performance management.
Commercial mindset with technology consulting or cloud transformation exposure.

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}