Service Delivery Manager

Philippines·Makati Citymid

OperationsService Delivery Manager

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Requirements Summary

Bachelor's degree in a related field (e.g., computer science, engineering, business administration) or equivalent work experience.

Technical Tools

OperationsService Delivery Manager

Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.

Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.

Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.

Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.

Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.

Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.

Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.

Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.

Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.

~1 min read

Bachelor's degree in a related field (e.g., computer science, engineering, business administration) or equivalent work experience.
At least 1 year of proven experience as a Delivery Lead or Project Manager.
Strong understanding of waterfall, agile methodologies, including Scrum, Kanban, and other related practices.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficiency in project management tools and agile collaboration tools