Housekeeping Manager

At Hi-Lo Hotel, Autograph Collection by Marriott, we believe that exceptional hospitality begins with a clean, welcoming, and well-maintained environment. We are seeking an experienced and service-driven Housekeeping Manager to lead our housekeeping team and ensure the highest standards of cleanliness, quality, and guest satisfaction throughout the hotel.

This is an exciting opportunity for a hands-on leader who is passionate about team development, operational excellence, and delivering memorable guest experiences.

The Housekeeping Manager is responsible for overseeing all housekeeping operations, ensuring guest rooms, public spaces, and back-of-house areas consistently meet Marriott brand standards and exceed guest expectations.

This position provides leadership and direction to the housekeeping team while managing staffing, scheduling, training, quality assurance, labor costs, inventory control, and departmental performance.

• Lead and manage the daily operations of the Housekeeping Department.
• Maintain an organized, efficient, and productive housekeeping operation.
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and presentation standards.
• Conduct regular inspections to ensure quality, cleanliness, and brand compliance.
• Monitor departmental productivity and implement improvements as needed.

• Recruit, interview, hire, onboard, and train housekeeping associates.
• Coach and develop team members through ongoing feedback and performance management.
• Conduct department meetings, training sessions, and one-on-one coaching conversations.
• Promote a positive, engaging, and team-focused work environment.
• Address employee performance concerns and implement corrective action when necessary.

• Develop staffing schedules based on occupancy forecasts and business demands.
• Monitor labor expenses and productivity to meet financial goals.
• Manage payroll while maintaining service excellence and operational efficiency.

• Maintain appropriate inventory levels for linens, guest supplies, amenities, and cleaning chemicals.
• Ensure housekeeping equipment is properly maintained and operating effectively.
• Assist with purchasing recommendations while adhering to budget guidelines.

• Ensure a safe work environment and compliance with company safety programs.
• Train associates on proper chemical handling, equipment operation, and workplace safety procedures.
• Maintain compliance with Marriott standards and hotel policies.

• Partner with Front Office, Engineering, Food & Beverage, Sales, and Accounting teams to support seamless hotel operations.
• Communicate effectively across departments to ensure exceptional service delivery and guest satisfaction.

• 2+ years of housekeeping leadership experience in a hotel environment.
• Previous supervisory or management experience preferred.
• Strong knowledge of housekeeping operations, quality standards, and labor management.
• Experience creating staff schedules and managing department productivity.
• Strong organizational, communication, and leadership skills.
• Ability to multitask and perform effectively in a fast-paced hospitality environment.
• Experience with Marriott hotels is a plus.
• Bilingual English and Spanish preferred.

The ideal candidate is:

• Passionate about hospitality and guest service
• A hands-on leader who inspires and motivates teams
• Organized and detail-oriented
• Dependable and accountable
• Strong in communication and coaching
• Solution-oriented and adaptable
• Committed to continuous improvement and operational excellence

At Hi-Lo Hotel, Autograph Collection by Marriott, you'll have the opportunity to lead an exceptional team, create memorable guest experiences, and build a rewarding hospitality career with one of the world's most recognized hotel brands.