Credit Controller / Finance Administrator

A fast-growing property group is looking for a proactive, highly resilient Credit Controller / Finance Administrator to join their high-performing team. Operating fully remotely on a full-time basis, this role balances high accountability with a deeply supportive, progressive culture. The core working hours align with UK business hours. While core UK working hours are 9:00 AM – 5:00 PM, an 8:00 AM UK start time is highly preferred for a candidate who wants to hit the ground running. In South African local time, this translates to an attractive 9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM shift pattern. This is not a passive data-entry position. We need a confident, relationship-driven individual who loves the function of credit control and takes pride in maintaining a clean ledger. You will be the driving force behind chasing outstanding payments, setting up structured payment plans, and building excellent relationships with our clients, tenants, and key stakeholders. Working under an approachable Head of Finance with an open-door policy, this role offers a supportive environment for someone who takes notes, asks questions, takes ownership, and isn't afraid to make suggestions and learn on the job. Key Responsibilities Proactive Credit Control & Collections: Take absolute ownership of the debtor book. Confidently chase outstanding payments via phone and email, negotiate structured payment plans, and focus heavily on achieving cash collection targets. Relationship Management & Communication: Serve as a clear, concise, and professional point of contact. Build strong relationships with clients, tenants, suppliers, and internal teams, resolving account queries with zero fuss. Multi-Platform Reconciliations: Perform daily, weekly, and monthly reconciliations with meticulous attention to detail across bank accounts and accounting systems (Xero experience is a nice-to-have). Invoice Verification: Review, check, and verify supplier and contractor invoices, ensuring complete accuracy before processing. Meticulous Administration: Maintain clear audit trails, accurate records, and consistent internal procedures to support the wider UK finance team. Requirements Credit Control Experience (Non-Negotiable): Previous experience directly working as a Credit Controller managing collections and aged debtors. The Communication Edge (Non-Negotiable): Exceptional verbal and written English communication skills. You must possess an outstanding telephone manner and the confidence to navigate difficult financial conversations with diplomacy and firmness. Resilient & Results-Driven: You don't give up after one email or unanswered call. You have the grit, follow-through, and autonomy required to manage collections effectively under pressure and make decisions without being micromanaged. High Attention to Detail: A natural ability to spot discrepancies, missing payments, or duplicate transactions. You take pride in producing accurate work, taking thorough notes, and learning from mistakes. Self-Starter Mindset: Excellent common sense and initiative. You are someone who investigates an issue and proposes a solution before asking for help, taking ownership of tasks from start to finish. Software & Industry Experience (Nice-to-Have): Experience with Xero and previous exposure to the Property industry are distinct advantages, but not essential. Benefits Supportive Leadership & Growth: Benefit from a collaborative culture led by a Head of Finance who encourages you to make the role your own, challenge yourself, and continuously develop. Work-Life Balance: The stability of a full-time, permanent 8-hour-a-day role, working fully remotely from home in South Africa with an attractive local daytime schedule.