People Operations Administrator

Since 2009, we've been on a mission to bring sustainable fashion to everyone. We set a goal to become Climate Positive by 2025, and we did it, removing more carbon from the atmosphere than we emit. Next up: becoming Circular by 2030 and pushing the whole industry forward along the way. We've been named one of Fast Company's Brands That Matter, won a Best Carbon Footprint award, and gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 70+ stores (and counting) across the US, UK, Canada and France, customers in 150+ countries, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The People Operations Administrator is a critical member of our People team, providing foundational operational support across the entire employee lifecycle. From facilitating seamless onboarding and offboarding to managing essential employee data.

You will act as the first line of support for our team, delivering exceptional customer service to both retail store employees and corporate staff through direct communication and our internal ticketing system. The ideal candidate is highly organized, detail-oriented, and curious - always looking for ways to streamline workflows and improve the employee experience.

• Manage new hire calendar invites and serve as the primary point of contact for onboarding inquiries via email and tickets.
• Initiate background checks and follow up with hiring managers on statuses.
• Ensure all I-9 and onboarding paperwork is completed accurately and on time. Follow up with Retail Store Managers and People & Culture Business Partners (PCBPs) on incomplete tasks.
• Execute accurate data entry into Paychex for all new hires. Ensure all documentation is filed and uploaded per company guidelines.
• Manage the creation of employee discount codes, retail employee allotment codes, and communicate benefits enrollment information to new team members.
• Conduct regular new hire data reviews and audits to maintain data accuracy.

• Coordinate offboarding calendar invites
• Partner closely with Payroll to enter separation data into the Payroll tracker
• Ensure all separations are processed accurately and promptly in Paychex to ensure compliant execution of final pay.
• Provide necessary exit documents to separating employees.
• Partner with IT to remove email and system access, terminate retail I-9s in eVerify, and deactivate employee discount codes.
• Answer offboarding-related questions with empathy and professionalism via emails and tickets.

• Accurately enter all Change of Status data into Paychex within payroll processing timeframes.
• Execute the employee transfer process between corporate entities.
• Assist with routine data entry, answer foundational HR questions, guide employees on navigating the ticketing platform, and manage Paychex password resets.
• Provide timely and accurate support through ticket responses. 
• Consistently meet or exceed all Service Level Agreements (SLAs) for employee inquiries. 

• Identify areas of inefficiency and make recommendations for process improvements that elevate the employee experience and streamline team operations.

• Experience: 1-3 years of HR administration, People Operations, Administrative Assistant, or related experience. Experience supporting a blended workforce (both hourly/retail and salaried/corporate) is preferred.
• Systems Knowledge: Prior experience with HRIS/Payroll platforms and HR ticketing or helpdesk environments (such as Zendesk or Jira).
• Technical Skills: Intermediate proficiency in Microsoft Excel or Google Sheets (ability to use basic formulas, VLOOKUPs, and sort/filter large datasets to assist with new hire and payroll audits). Experience with Google Workspace is a plus.
• Attention to Detail & Time Management: A sharp eye for data accuracy, coupled with excellent organizational skills to prioritize and multitask effectively based on strict HR and payroll deadlines.
• Soft Skills: Exceptional attention to detail, high confidentiality, excellent time management skills with ability to prioritize and multitask based on deadlines, customer-service-oriented approach to solving employee inquiries.
• Ability to work on-site in our New York office 3 days a week in a hybrid capacity.