Billing Operations Specialist

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

• →Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
• →Serve as a key operator within Relay's billing and collections operation, spending a significant portion of each day on outbound collection calls and other high-touch communication channels to drive timely receipt of receivables
• →Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection process
• →Be prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate way
• →Be prepared to assist with auditing customer contracts to ensure accuracy with billing processes
• →Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
• →Use presence within support channels to report system defects and track their impact
• →Collaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriate
• →Continuously create, correct, and update all internal and external Billing Operations process documentation
• →Assist with both recurring and ad hoc Corporate Finance-based cleanups
• →Identify process inefficiencies to drive future improvement
• →Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
• →Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis
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• B.S. Degree in Finance or related field, or equivalent experience in a related role
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Self-starter who has the ability to work independently and in a team environment
• Adept troubleshooter and customer service provider with experience interfacing directly with external customers.
• Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes.
• Thoughtful and detail-oriented individual
• Microsoft Excel proficiency