Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)

India·Bangaloresenior

OtherSre Engineer

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

● Serve as the front line for infrastructure alerts and Incident Management in a global 24×7 follow-the-sun and On-Call model, ensuring rapid response, triage, escalation, service restoration,

Requirements Summary

● Serve as the front line for infrastructure alerts and Incident Management in a global 24×7 follow-the-sun and On-Call model, ensuring rapid response, triage, escalation, service restoration,

Technical Tools

OtherSre Engineer

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk, and drive growth.

About the Role

~1 min read

We are looking for a highly motivated Senior SRE Engineer – Customer Enablement & 24×7 Operations to join our global Cloud Platform organization.This role will be part of a 24×7 follow-the-sun SRE team supporting Customer Enablement (CE), with a clear goal: deliver an exceptional customer experience through a KPI-driven approach, fast response, strong ownership, predictable execution, and continuous operational improvement.You will collaborate across Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support to own customer-critical operational workflows, improve service KPIs, reduce Cloud Platform Service Help Desk tickets, customer issues, and escalations, enable successful customer go-lives, and strengthen Incident Management,On-Call operations, and internal RCA governance—while advancing Customer Enablement through automation and AI-powered self-service.

Responsibilities

~1 min read

Requirements

~1 min read

Nice to Have

~1 min read

● Experience automating repetitive workflows using Python, APIs, or workflow automation.
● Experience with AI-assisted support, knowledge retrieval, and self-service solutions.
● Familiarity with SRE, ITIL, Incident Management, and Problem Management practices.

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.