Product Operations Coordinator

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

At LexisNexis Risk Solutions, we help insurance organizations make smarter, data-driven decisions throughout the policy lifecycle. Our team supports customers by obtaining and managing critical records and documentation that contribute to accurate risk assessment and operational efficiency. As part of a collaborative, fast-paced production environment, we work closely with internal partners, law enforcement agencies, and other external resources to deliver high-quality results that help our customers reduce risk and improve outcomes. We are committed to accuracy, teamwork, and exceptional service, creating an environment where employees can learn, grow, and make a meaningful impact every day.

About the Role

As a Records Acquisition Specialist, you will support insurance customers by researching, obtaining, and maintaining police records and related documentation. You will work with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards. This role is onsite five days per week and offers the opportunity to contribute to a collaborative, production-focused environment.

Responsibilities

• Research and review requests and police records information from websites and various internal and external databases.
• Fulfill, edit, and modify requests for police records to ensure compliance with company standards and completeness of orders for product delivery.
• Perform additional research as required to meet customer expectations.
• Meet and exceed established departmental goals for productivity and accuracy.
• Conduct outgoing calls to agencies regarding requests.
• Review, compile, acquire, organize, and maintain records.
• Apply an understanding of records procurement processes for insurance purposes.
• Support the delivery of high-quality customer outcomes through accurate record management.

Requirements

• Customer service skills with a focus on creating, maintaining, and enhancing customer relationships.
• Experience in Criminal Justice, Insurance Claims, Call Center environments, and/or police departments. (Preferred not required)
• Ability to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to learn quickly and thrive in a production-based environment.
• Excellent oral and written communication skills.
• High school diploma required.
• Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
• Salesforce knowledge is a plus.

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