General Manager - El Paso Courtyard ($90K - $95K)

We are seeking a leader who:

• Has previous hotel General Manager or senior hotel leadership experience.
• Understands the full scope of hotel operations.
• Has strong financial and business acumen.
• Demonstrates excellent leadership, communication, and organizational skills.
• Is passionate about developing people and building strong teams.
• Has a proven commitment to guest satisfaction and service excellence.
• Can effectively balance operational priorities with financial goals.
• Leads by example and creates accountability while maintaining a positive work environment.
• Is comfortable making decisions, solving problems, and adapting to changing business needs.
• Has strong knowledge of Marriott standards and hotel operations preferred.

• →Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• →Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• →Resolve guest complaints, ensuring guest satisfaction in each interaction.
• →Coordinate special programs, functions and incentives to improve guest service.
• →Work in a cooperative and friendly manner with fellow associates.
• →Effectively lead the Executive Committee to reach the goals of the property.
• →Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• →Ensure the property is compliant in all departments, growing the business year over year.
• →Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• →Coach and develop leaders to exceed performance expectations.

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings